Melissa Stewart
Tanglewood Resort
Calera,OK
18
years of professional experience
Results-driven hospitality expert with a strong background in front desk management and sales coordination. Known for exceptional problem-solving skills and effective communication, enhancing guest satisfaction while driving revenue growth through strategic upselling initiatives.
Work History
Front Desk Agent
1 Year 5 Months- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Facilitated a welcoming environment, greeting guests upon arrival.
- Trained new staff on front desk procedures and customer service standards.
- Handled guest inquiries and complaints, resolving issues promptly to enhance the experience.
- Coordinated check-in and check-out processes, streamlining workflow for efficiency.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Sales Coordinator
1 Year 7 Months- Coordinated sales initiatives to enhance customer engagement and drive revenue growth.
- Analyzed market trends to identify opportunities for product promotions and strategic partnerships.
- Managed inventory levels and processed orders using CRM software to ensure timely fulfillment.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Collaborated with marketing team to design promotional materials that aligned with sales objectives.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Front Desk Agent
1 Year 10 Months- Managed front desk operations, ensuring exceptional guest service and satisfaction.
- Handled guest inquiries and complaints, resolving issues promptly to enhance experience.
- Coordinated check-in and check-out processes, streamlining workflow for efficiency.
- Trained new staff on front desk procedures and customer service standards.
- Implemented booking systems, optimizing reservation management for increased accuracy.
- Developed procedures for handling special requests, improving personalized service delivery.
- Collected room deposits, fees, and payments.
- Monitored inventory of supplies, maintaining adequate stock for smooth operations.
- Collaborated with housekeeping and maintenance teams to ensure seamless guest experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
Assistant Manager
2 Years 10 Months- Supervised daily operations to ensure exceptional guest experiences and optimal service quality.
- Coordinated front desk activities, streamlining check-in/check-out procedures for increased customer satisfaction.
- Developed training programs for new staff, enhancing onboarding efficiency and team performance.
- Implemented inventory management systems, improving accuracy in stock levels and order processing.
- Analyzed guest feedback to identify improvement areas, leading to enhanced service offerings and guest retention.
- Assisted in budgeting processes, helping optimize operational costs while maintaining high service standards.
- Facilitated team meetings to promote collaboration and share best practices among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led operational strategies to enhance productivity and streamline workflows across departments.
- Developed and implemented training programs to elevate team performance and improve service quality.
- Analyzed market trends to inform business decisions and drive strategic growth initiatives.
- Managed vendor relationships to negotiate favorable contracts and enhance supply chain efficiency.
- Fostered a culture of continuous improvement through regular feedback sessions and staff development initiatives.
- Oversaw financial reporting processes, ensuring accuracy and compliance with industry standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Hotel Front Desk Clerk
1 Year 4 Months- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on procedures and customer service best practices to maintain service standards.
- Conducted regular inventory checks of supplies, optimizing resource allocation for front desk operations.
- Implemented process improvements that reduced wait times during peak hours and improved workflow efficiency.
- Monitored security protocols at the front desk, safeguarding guest information and property effectively.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed lost and found items to assist guests with retrieving belongings.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Waitress
7 Years 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain quality and presentation of meals.
- Trained new staff on restaurant protocols and customer engagement techniques.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted with inventory management, ensuring stock levels met operational needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
GED
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Hospitality skills
Time management
Payment processing
Guest relations
Listening skills
Administrative skills
Hospitality service expertise
Guest accommodations
Front desk management
Microsoft office
Front office support
POS systems
Administrative support
Room assignments
File management
Hospitality best practices
Upselling techniques
Training and mentoring
Logistics coordination
Data entry
Front desk operations
Payment processing
Relationship building
Guest registration
Front office management
Payment collection
Timeline
Front Desk Agent
Tanglewood Resort
04.2025 - CurrentRead More
Sales Coordinator
Tanglewood Resort
09.2023 - 04.2025Read More
Front Desk Agent
Tanglewood Resort
11.2021 - 09.2023Read More
Assistant Manager
Hampton Inn By Hilton
09.2018 - 07.2021Read More
Hotel Front Desk Clerk
Hampton By Hilton
05.2017 - 09.2018Read More
Waitress
Dennys Restaurant
01.2009 - 03.2016Read More
Rancho High School
GED
Read More