Esther Isaiah
St. Louis,MO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott Hotel
03.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Cultivated interpersonal skills by building positive relationships with others
- Trained new staff members in customer service techniques and hotel operations.
Cashier/Customer Service Associate
Lowes Home Improvement Store
05.2020 - 02.2023
- Welcoming customers, answering their questions, helping them locate items, and providing advice
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Cross-trained and backed up other customer service managers.
Cashier
Arby’s Restaurant
06.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science in General Studies -
Southeast Missouri State University
Cape Girardeau, MOHigh School Diploma -
Affton High School
Skills
- First AID/CPR Experience
- Guest Relations
- Dependability
- Leadership
- Safety and security procedures
- Conflict and issue documentation
- Hospitality service expertise
- Oral and written communications
- Time Management
- Problem-solving skills
- Customer Service
- Listening Skills
- Training and mentoring
- Professionalism
- Active Listening
- Adaptability and Flexibility
- Attention to Detail
- Teamwork
- Reliability
Timeline
Front Desk Agent
Marriott Hotel
03.2023 - Current
Cashier/Customer Service Associate
Lowes Home Improvement Store
05.2020 - 02.2023
Cashier
Arby’s Restaurant
06.2017 - 08.2017
Bachelor of Science in General Studies -
Southeast Missouri State University
High School Diploma -
Affton High School