Schneider Joseph
North Miami,FL
Summary
Motivated and goal-oriented with a passion for building strong relationships and delivering value to clients. Skilled in effective communication, negotiation, and identifying client needs to drive successful outcomes. Dedicated to personal growth, continuous learning, and refining sales techniques to exceed targets and contribute to organizational success. A proactive problem solver with a client-first approach, ready to thrive in dynamic and fast-paced environments.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent
First Services Residential
Miami, Texas
08.2024 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Act as the go-to person for residents, providing quick and effective solutions to issues or escalating concerns when necessary.
- Maintain a polished appearance and approachable demeanor to reflect the high standards of the condo.
Security Specialist
Security Industry Specialists, Inc
Miami, Florida
02.2023 - 10.2024
- Ensured a welcoming and secure environment for customers while assisting with inquiries and providing directions, balancing security with outstanding customer care.
- De-escalated conflicts and resolved issues with empathy and professionalism, ensuring a positive experience for all parties.
- Delivered concise and effective instructions, whether guiding individuals in stressful situations or collaborating with team members
- Worked closely with sales associates, managers, and external security teams to align on safety procedures and operational goals.
- Thrived in the fast-paced tech retail setting, adjusting to evolving priorities while maintaining a customer-focused mindset.
- Monitored store activity to prevent theft and fraud, leveraging technology and keen observational skills to minimize shrinkage.
Sales Athlete
Nike Miami
Miami, Florida
01.2022 - 02.2023
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist Leads, Senior Associates, and Managers in training entry level associates
- Assist with loss prevention efforts by providing proactive customer service
- Demonstrable passion for the Nike brand
- Able to perform basic math functions, including addition, subtraction, multiplication and division
- Able to effectively communicate in verbal and written English (or other relevant language)
- Able to accomplish multiple tasks in a fast-paced environment
- Able to work effectively with others in a team-oriented environment and provide excellent customer service
Education
Associate of Science - Construction Project Management
Miami Dade College
Miami, FL 01.2023 - Current
High School Diploma -
North Miami Senior High School
North Miami, FL 08.2017 - 06.2021
Skills
- Customer Service
- Dependability
- Communication
- Computer Literature
- Guest relations
- Sales expertise
- Conflict management
Timeline
Front Desk Agent
First Services Residential
08.2024 - Current
Security Specialist
Security Industry Specialists, Inc
02.2023 - 10.2024
Associate of Science - Construction Project Management
Miami Dade College
01.2023 - Current
Sales Athlete
Nike Miami
01.2022 - 02.2023
High School Diploma -
North Miami Senior High School
08.2017 - 06.2021
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