Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrice Bowen

Greenville

Summary

Dynamic professional with extensive experience in customer service and operations at LENDNATION. Proven ability to enhance client satisfaction through exceptional communication and emotional intelligence. Skilled in managing financial transactions and inventory, while consistently achieving sales targets. Dependable team player committed to fostering a positive environment and driving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Comfort Inn Hotel
Greenville
10.2024 - Current
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided excellent customer service while upholding company policies.
  • Processed payments accurately and efficiently.
  • Managed cash drawer responsibly throughout shift.

SALES REPRESENTATIVE/Store Manager of Operations

LENDNATION
Greenville
01.2024 - 07.2024
  • Processed loans efficiently while promptly addressing customer needs.
  • Delivered exceptional customer service through face-to-face interactions and phone communications.
  • Maximized sales and minimized shrinkage by adhering to customer service standards.
  • Balanced sales transactions, reconciled cash, and managed bank deposits for opening and closing duties.
  • Monitored inventory levels and placed timely orders for restocking shelves.
  • Prepared monthly reports detailing sales figures, expenses, and profits.

Mental Health Support Worker

South Central Alabama Mental Health Center
Andalusia
12.2017 - 12.2023
  • Assisted consumers with activities of daily living (ADLs).
  • Recorded patients' physical condition using devices such as thermometers and blood pressure gauges.
  • Monitored consumers’ physical and emotional well-being, reporting any unusual behavior.
  • Administered medication according to physicians' prescriptions.
  • Observed and influenced patients’ behaviors while fostering effective communication and interaction.
  • Transport consumers to and from daily activities.
  • Prepare meals.

Education

Certificate - Cosmetologist

Reid State Technical College
100 AL-83,Evergreen,Al 36401
05-2023

High School Diploma -

Greenville High School
100 Tiger Drive Greeenville,al 36037
05-1999

Skills

  • Management skills
  • Communication Skills
  • Decision-making skills
  • Team work skills
  • Dependability
  • Emotional intelligence skills
  • Organizational skills
  • Time management
  • Critical Thinking skills

Certification

  • CNA
  • COSMETOLOGIST
  • MAC 1 CERTIFICATION

Timeline

Front Desk Agent

Comfort Inn Hotel
10.2024 - Current

SALES REPRESENTATIVE/Store Manager of Operations

LENDNATION
01.2024 - 07.2024

Mental Health Support Worker

South Central Alabama Mental Health Center
12.2017 - 12.2023

Certificate - Cosmetologist

Reid State Technical College

High School Diploma -

Greenville High School

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Katrice Bowen