HENREA STANLEY
St. Petersburg,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Lead Front Desk Agent
Marriott
St. Petersburg, FL
06.2026 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new front desk agents to enhance service quality and efficiency.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Implemented standard operating procedures to improve workflow efficiency at the front desk.
- Fostered a welcoming environment through exceptional customer service and communication skills.
Rideshare Driver
Uber/Lyft
Florida
2017 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards to enhance rider experience.
- Adapted to diverse passenger needs by providing exceptional customer service.
- Utilized GPS and mapping tools for optimal route planning and traffic management.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Customer Service Representative
Maximus
Lynn Haven, FL
10.2022 - 02.2024
- Managed high-volume customer inquiries through multiple channels, ensuring timely responses and solutions.
- Resolved complex customer issues by analyzing needs, providing tailored solutions, and escalating when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Cumberland Farms
Santa Rosa Beach, FL
04.2020 - 08.2023
- Assisted in managing daily operations to ensure efficient store performance and customer satisfaction.
- Coordinated staff scheduling and training initiatives to enhance team productivity and service quality.
- Implemented inventory management practices to reduce stock discrepancies and improve turnover rates.
- Monitored compliance with company policies and safety regulations, promoting a secure work environment.
- Developed strong working relationships with staff, fostering a positive work environment.
Guest Services Manager
Resort Collection
Panama City, FL
06.2014 - 02.2021
- Resolved guest concerns quickly and professionally, often handling escalated situations to protect the resort’s reputation.
- Developed staff schedules and operational procedures based on occupancy forecasts and guest needs.
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Led initiatives to increase customer satisfaction scores through targeted staff development programs.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Education
High School Diploma - undefined
American Senior High School
Hialeah, FLSkills
- Excellent Communication Skills
- Multi-Tasking Skills
- Dispute Resolution
- Management Skills
- Problem Solving
- Data Entry
- Microsoft Excel
- Team Player
- Customer Service Skills
Certification
Six Sigma Yellow Belt Certification- American Society for Quality, Workforce Optimization Advanced User Verint Systems- Verint, Salesforce Certified Administrator- Salesforce, Avaya Professional Sales Specialist – Avaya Inc.
Timeline
Lead Front Desk Agent
Marriott
06.2026 - Current
Customer Service Representative
Maximus
10.2022 - 02.2024
Assistant Manager
Cumberland Farms
04.2020 - 08.2023
Guest Services Manager
Resort Collection
06.2014 - 02.2021
High School Diploma - undefined
American Senior High School
Rideshare Driver
Uber/Lyft
2017 - Current