Neocia Farris
Pearland,TX
Summary
Detail-oriented Realtor with comprehensive experience in managing residential and commercial transactions. Proficient in market analysis, document preparation, and client negotiations, contributing to seamless closings and high client satisfaction.
Overview
23
23
years of professional experience
Work History
Lead Front Desk Agent
Marriott International, Inc.
Houston, Texas
06.2024 - Current
- Supervised daily front desk operations in a five-star environment, ensuring exceptional guest experiences in line with luxury brand standards.
- Mentored three front desk agents, fostering consistent high-level service and effective problem resolution.
- Coordinated housekeeping, concierge, and management for VIP check-ins and special requests, ensuring guest recovery situations were handled with discretion.
- Managed cash handling, auditing, and room assignment systems to maintain accuracy and operational efficiency.
- Earned recognition from management and guests for professionalism, attention to detail, and proactive engagement.
Realtor
eXp Realty, LLC
Pearland, USA
08.2017 - Current
- Supervised real estate transactions from initiation to closing, ensuring compliance and client satisfaction.
- Researched and determined competitive market price to align client properties with market demand.
- Generated list of properties to meet specific client needs.
- Prepared essential forms for real estate transactions, contracts, deeds, closing statements, and leases to facilitate smooth processing.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Conferred with escrow companies, lenders, and home inspectors to expedite transactions and home buying process.
Bank Teller
BBVA Compass
Houston, USA
12.2013 - 06.2015
- Conduct bank routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
- Provide exceptional customer service experience
- Resolved customer issues and provided relevant information, fostering a positive banking experience
- Promoted and Developed relationships to build trust with customers to obtain loyalty and satisfaction
- Facilitated sales referrals, recommended alternate channels, and cross-sold products and services to enhance customer engagement
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
- Ensured compliance with banking regulations during all transactions
- Controlled risk in every transaction and detected fraudulent transactions to prevent losses
Business Partner
Mark Farris Insurance Agency
Houston, USA
01.2003 - 01.2012
- Organized day-to-day development issues
- Developed strategic plans and initiatives
- Facilitated a fast-paced and dynamic entrepreneurial environment
- Oversaw HR training, coaching, mentoring and staff retention
- Oversaw adequacy and soundness of the organization's financial structure
- Formulated to economic success by participating in a budgeting process
- Examined measurements, analysis and process alternatives to arrive at best practices
- Developed monthly reports.
- Managed incoming calls and emails to ensure prompt responses.
- Scheduled Meetings
Education
Some College (No Degree) - Business Administration
University of Houston - Downtown
Houston12-2024
Real Estate Certification - Real Estate
Champion Real Estate School
Houston01-2017
Skills
- Front desk operations
- Remote Customer Service
- Knowledge of real estate market
- Knowledge of purchase process
- Issue resolution
- Negotiation skills
- Team leadership
- Skilled communication and presentation skills
- Communication skills
- Responsiveness
- Analytical and critical thinker
- Exceptional networking skills
Activities
March of Dimes, 03/01/12, Volunteer Team Member
Timeline
Lead Front Desk Agent
Marriott International, Inc.
06.2024 - Current
Realtor
eXp Realty, LLC
08.2017 - Current
Bank Teller
BBVA Compass
12.2013 - 06.2015
Business Partner
Mark Farris Insurance Agency
01.2003 - 01.2012
Some College (No Degree) - Business Administration
University of Houston - Downtown
Real Estate Certification - Real Estate
Champion Real Estate School