Keon Gregg
Bahia Mar
Tamarac,FL
22
years of professional experience
Lead Front Desk Agent coordinating 40+ guest check-ins per shift, registration verification, and 25+ room reservations per week to keep arrivals organized and the stay smooth. Explains hotel policies while balancing guest needs, resolving concerns quickly to support a satisfactory experience. Trains 1+ new front desk agents per month on systems and service standards so they can work with confidence.
Work History
Lead Front Desk Agent
4 Years 11 Months- Managed 3-5 room reservations daily across online, phone, and in-person requests to support smooth front desk flow.
- Verified 10-15 guest registrations daily before check-in to confirm hotel policy compliance and accurate records.
- Explained hotel policies clearly while accommodating guest needs and resolving questions at the front desk.
- Delivered courteous service to maintain a satisfactory and enjoyable stay for guests throughout their visit.
- Processed online, phone, and in-person reservations accurately while balancing competing front desk requests.
- Trained new front desk agents on system use and daily procedures so they became confident in the role.
- Used clear verbal communication to support check-in procedures and keep guest interactions efficient and professional.
Senior Sales Agent
17 Years 3 Months- Led a team of 10+ sales agents to respond to client needs and maintain consistent service standards.
- Handled [number] client conversations weekly by aligning product value with guest needs and expectations.
- Collaborated with the sales team to meet company objectives and support shared performance goals.
- Identified upsell opportunities and closed deals to help achieve budgeted revenue targets.
- Listened closely to client concerns and communicated product value in a way that matched their needs.
Education
Associate of Science - Hospitality
Skills
Customer service
Cash handling
Sales
Verbal communication
Time management
Front desk operations
Guest relations
Reservation management
Hotel policy communication
Team training
Upselling techniques
Complaint resolution
Multi-line phone systems
Room assignment coordination
Check-in procedures
Check-out procedures
Timeline
Lead Front Desk Agent
Bahia Mar
02.2019 - 01.2024Read More
Senior Sales Agent
Couples Negril
08.2001 - 11.2018Read More
Western Hospitality Institute
Associate of Science from Hospitality
Read More