Rebekah Cochran
Winnemucca,NV
Summary
Dispatch and operations professional with hands-on experience leading communication and controlling daily workflows. Manage scheduling, inventory ordering, payroll processing, and new hire setup. Maintain accurate records and steady operations through procedure development and quality control.
Overview
25
25
years of professional experience
Work History
Lead Front Desk Agent
Winnemucca Inn and Casino
Winnemucca, Nevada
01.2024 - 07.2025
- Welcomed guests and handled check-in, check-out, and room placement.
- Resolved customer complaints in a professional manner.
- Addressed guest concerns with calm, professional service.
- Maintained smooth operations by efficiently assigning rooms and coordinating guest check-ins and check-outs.
- Processed reservations, cancellations, and room status changes.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Drafted guest invoices and posted charges to individual accounts.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Trained front desk staff on service standards and procedures
- Assisted in training new employees on front desk operations.
- Coordinated daily shift tasks for front desk staff to ensure efficient operations. by assigning tasks to front desk staff members.
- Ensured that all front desk personnel followed standard operating procedures for guest check-in and check-out processes.
- Managed online bookings through various booking engines.
- Answered calls and provided information on hotel and casino services
- Monitored inventory levels of supplies at the front desk.
- Guided patrons in exploring entertainment and sporting events, enhancing overall guest experience. and sporting events, making reservations, and enhancing customer experience.
- Monitored inventory levels of supplies at the front desk.
STORE MANAGER
AZ MediQuip
Goodyear, AZ
01.2021 - Current
- Managed day-to-day store operations to ensure efficiency and profitability.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Addressed employee issues and implemented corrective actions to improve team dynamics.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Resolved conflicts and addressed problems for team members and customers to maintain a positive work environment.
- Organized and stocked products on retail shelves to enhance product visibility.
- Created and distributed training materials to staff members.
- Arranged store cleanings and renovations during periods of low customer traffic.
PERSONAL NANNY
A+ Nannies
Phoenix, AZ
10.2016 - 01.2021
- Managed daily routines including meal times and bedtimes for the children according to parental guidelines.
- Engaged in interactive conversations with children to enhance language development and communication skills.
- Implemented creative learning techniques through games, stories, music and art projects.
- Created stimulating learning environments that fostered exploration and creativity in children.
- Organized playdates and planned educational activities while preparing meals and supervising homework to support children's development and well-being.
- Researched age appropriate activities that would both engage and educate the child and children under my care.
- Encouraged positive behavioural habits such as sharing toys, using manners and following rules set out by parents.
- Ensured safety of all family members while on outings or at home through proactive risk management strategies.
- Responded promptly to emergency situations in an appropriate manner.
- Administered basic first aid during emergencies.
LEAD TWO'S TEACHER
Little Kings & Queens Preschool
Scottsdale, AZ
05.2016 - 10.2016
- Created and implemented developmentally appropriate lesson plans for two-year-olds that incorporated language, motor, cognitive, and social skills.
- Provided individualized instruction in order to meet the specific needs of each student.
- Encouraged children to develop problem solving skills while promoting self-help techniques.
- Engaged students in hands-on activities that encouraged exploration and discovery.
- Assessed each student's needs through observations, assessments and parent and teacher conferences.
- Cultivated strong relationships with parents to facilitate open communication about child development and progress.
- Maintained precise records of attendance and assessment results to track student progress effectively.
KEY HOLDER
Real Deals
Pulaski, NY
01.2014 - 05.2016
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
- Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately.
- Performed opening, closing, and register functions to ensure compliance with business operations.
- Regularly updated management on stock levels, employee performance, and customer feedback to inform decision-making.
- Supported implementation of new store policies and procedures to enhance operational efficiency.
- Demonstrated leadership on the sales floor by actively engaging with customers. on the sales floor, achieving individual sales goals.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
PERSONAL NANNY
A+ Nannies
Phoenix, AZ
07.2012 - 10.2014
- Provided safe and reliable childcare services to families with children aged between 0-12 years old.
- Supported children emotionally during transitions such as starting school or moving, fostering resilience and adaptability.
- Created a stimulating learning environment which encouraged exploration and creativity.
- Managed daily routines including meal times and bedtimes for the children according to parental guidelines.
- Promoted sharing and cooperation among children during playtime. such as sharing toys, using manners and following rules set out by parents.
- Utilized problem solving skills to resolve conflicts between siblings or other children in my care.
- Facilitated interactive conversations with children, enhancing language development and communication skills.
- Organized playdates, planned educational activities, prepared meals, supervised homework, and provided transportation for the children.
- Cultivated trusting relationships with parents and children, ensuring a caring and supportive atmosphere for development.
- Ensured safety of all family members while on outings or at home through proactive risk management strategies.
- Provided immediate first aid to children during minor injuries or emergencies. to children during emergencies.
OWNER, MANAGER, SERVER, HOSTESS
Marco's Italian Bistro
Scottsdale, AZ
10.2007 - 07.2012
- Managed the daily operations related to customer service, inventory management, and marketing.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Mentored and trained new employees on company policies and procedures.
- Monitored restaurant activity, optimizing seating and dining flow for enhanced guest experience.
- Greeted and accommodated guests, building positive experience from first interaction.
- Engaged with guests to enhance satisfaction, fostering positive dining experiences.
- Prepared and served food and beverages to customers.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Analyzed sales figures to identify areas where additional resources are needed.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Analyzed financial data to ensure optimal profitability for the company.
LEAD TWO'S TEACHER
HarZion Congregation
Scottsdale, AZ
06.2001 - 06.2009
- Developed and implemented lesson plans tailored for two-year-olds, incorporating language, motor, cognitive, and social skills to support holistic development.
- Maintained a safe and nurturing learning environment by monitoring student behavior, providing guidance and instruction.
- Facilitated small group activities that promoted peer interaction, fostering collaborative learning among students.
- Facilitated student engagement through interactive activities and discussions. in hands-on activities that encouraged exploration and discovery.
- Led weekly circle time activities focused on developing literacy skills.
- Assessed each student's needs through observations, assessments and parent and teacher conferences.
- Developed positive relationships with parents to ensure open communication regarding their child's progress.
- Conducted parent teacher conferences discussing goals and strategies for success.
- Integrated music into daily lessons to enhance learning experiences in a fun way.
- Collaborated with teaching team members on curriculum planning and implementation.
- Coordinated field trips, managing transportation logistics and chaperone assignments to enhance student experiences.
- Encouraged children to develop problem solving skills while promoting self-help techniques.
- Adhered to state standards for curriculum delivery and documentation requirements.
- Monitored playground activities during recess ensuring safety of all students.
Lead Dispatcher
Diamond X Mine Services
Golconda, NV
07.2025 - Current
- Developed policies and procedures to streamline dispatch department activities.
- Trained dispatch staff on procedures, communication standards, and mine site protocols.
- Prepared daily work schedules coordinating dispatch, maintenance, and water treatment plant operations.
- Supported diamond x mine dispatch operations for mining crews and equipment.
- Responded to emergencies with real-time solutions based on experience and expertise.
- Passed safety alerts and site updates to drivers and mine personnel.
- Reported road and weather hazards to help reduce accidents and delays.
- Logged shift activity, incidents, and dispatch notes in mine service records.
- Mentored junior team members, fostering professional growth and enhancing team dynamics.
- Built how-to binder with step-by-step instructions for running dispatch.
- Processed payroll in compliance with company policies for timely employee payments. and project hours for submission to I-80 Gold Corp.
- Weighed scale trucks entering and exiting mine site.
Education
Elementary Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Mine operations
- Radio communication
- Safety protocols
- Payroll scheduling
- Inventory management
- Data entry
- Training coordination
- Childhood education
- Time management
- Problem solving and attention to detail
- Detail orientation
- Communication skills
- Childhood education
- Curriculum design
- Clerical support
Timeline
Lead Dispatcher
Diamond X Mine Services
07.2025 - Current
Lead Front Desk Agent
Winnemucca Inn and Casino
01.2024 - 07.2025
STORE MANAGER
AZ MediQuip
01.2021 - Current
PERSONAL NANNY
A+ Nannies
10.2016 - 01.2021
LEAD TWO'S TEACHER
Little Kings & Queens Preschool
05.2016 - 10.2016
KEY HOLDER
Real Deals
01.2014 - 05.2016
PERSONAL NANNY
A+ Nannies
07.2012 - 10.2014
OWNER, MANAGER, SERVER, HOSTESS
Marco's Italian Bistro
10.2007 - 07.2012
LEAD TWO'S TEACHER
HarZion Congregation
06.2001 - 06.2009
Elementary Education
Maricopa Community Colleges, Paradise Valley Community College