Courtney King
Oshkosh,WI
Summary
Seasoned Cafe Lead with background in overseeing daily operations, managing staff, and ensuring customer satisfaction. Strengths include team leadership skills, multitasking abilities, and akeen eye for cafe aesthetics and cleanliness. Made significant impact in previous roles by improving operational efficiency and fostering positive customer relations. Demonstrated ability to handle high-volume environments while maintaining quality service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Café Lead/Senior Barista
BARRIQUES
Middleton, US
04.2023 - 10.2024
- I would oversee a group of café specialists
- Take over when the manager was gone
- Coordinated special events held at the café including catering services for private functions.
- Assisted in the hiring and training of new cafe staff.
- Monitored daily inventory levels and placed orders with suppliers as needed.
- Performed monthly inventories of supplies and equipment to ensure adequate stock levels were maintained.
- Provided guidance to cafe employees on customer service standards, handling cash transactions, and food preparation.
Front Desk Receptionist
Ford Motor Company
Manteo, US
06.2022 - 04.2023
- I answered phones and would send them to the corresponding department
- Would clean and make coffee
- I also would organize paperwork and send out accounting letters to customers
Rental Agent
B & R Rentals
Manteo, US
06.2022 - 04.2023
- I was a rental agent who would set up rentals for customers
- I would take care of the paperwork
- I would also coordinate with the Manteo airport regarding the care and paperwork for their rentals
Barista
Front Porch Cafe
Manteo, US
02.2022 - 06.2022
- I would make pastries and baked goods
- I also would make espresso drinks and any specialty drinks
- Would bag and grind our coffee beans
Nanny/Babysitter
Houston
Houston, US
01.2012 - 04.2022
- I took care of thechildren when the parents hired me.
- I would clean the house, and take the kids on field trips.
- I would help with any homework, or if the children were homeschooled, I would give them their lessons for the day.
- I would teach the children how to swim.
- Monitored the children's playtime to ensure safety and wellbeing.
Assistant Manager
Chick-fil-A
Nassau Bay, US
08.2021 - 12.2021
- I was a member of the team leads and was my job to look over the team members in the restaurant
- I was also in charge of catering
- Opened and closed restaurant
- Oversaw day to day restaurant operations
Retail Specialist
Oregon Inlet Fishing center
Nags Head, US
06.2018 - 08.2020
- Cashier and inventory management
- Helping customers with any problem they had with booking a boat or in the clothing department
Education
Technical school - Criminal Justice
Madison Area Technical College
Madison, WI01.2024
High school diploma -
Clear Lake High School
Houston, TX07.2019
Skills
- Childcare
- Swimming
- Lifeguard
- Time Management
- First aid
- Cleaning
- Organizational skills
- Tutoring
- Sports Coaching
- Experience with Children
- Cashiering
- Pool Maintenance
- Restaurant Experience
- Serving Experience
- Leadership
- Conflict management
- Office experience
- Phone etiquette
- Restaurant management
- Management
- Hospitality
- Nannying
Certification
CPR/First Aid, 01/01/21, 03/01/22
Food Handlers
Languages
German, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Café Lead/Senior Barista
BARRIQUES
04.2023 - 10.2024
Front Desk Receptionist
Ford Motor Company
06.2022 - 04.2023
Rental Agent
B & R Rentals
06.2022 - 04.2023
Barista
Front Porch Cafe
02.2022 - 06.2022
Assistant Manager
Chick-fil-A
08.2021 - 12.2021
Retail Specialist
Oregon Inlet Fishing center
06.2018 - 08.2020
Nanny/Babysitter
Houston
01.2012 - 04.2022
Technical school - Criminal Justice
Madison Area Technical College
High school diploma -
Clear Lake High School
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