Courtney King
Chattanooga,TN
Summary
Dynamic professional with a strong background in customer service and problem-solving. Proven ability to streamline processes and enhance client satisfaction through effective account management.
Overview
14
14
years of professional experience
Work History
Senior Government Account Expert
T-Mobile
Chattanooga, TN
03.2014 - Current
- Delivered exceptional customer service and resolved account inquiries efficiently.
- Educated customers on products and services to enhance user experience.
- Collaborated with cross-functional teams to streamline account management processes.
- Assisted in developing training materials for new team members, improving onboarding efficiency.
- Assisted company administrators with accessing and viewing available reports.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Guided clients through onboarding processes, establishing a solid foundation for long-term success in their accounts.
- Contributed to the successful acquisition of new clients by delivering outstanding customer service and account management expertise.
- Fostered a positive work environment amongst team members by actively participating in collaborative efforts towards shared goals and objectives.
- Enhanced client satisfaction by providing timely and accurate account information.
- Provided excellent customer service by quickly responding to inquiries and addressing any concerns or issues that arose during the course of business dealings.
- Participated in regular team meetings to stay abreast of changes in industry regulations, policies, and procedures affecting client accounts.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines and quality control standards.
- Streamlined internal processes for improved efficiency in managing client accounts.
- Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
- Analyzed financial data to identify trends and potential areas of improvement for clients'' accounts.
- Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.
- Generated and distributed monthly customer statements.
Customer Service Representative
Wilkins Research
Chattanooga,TN
04.2012 - 03.2014
- Worked effectively in fast-paced environments.
- Collaborated with team members to improve service delivery processes and customer interaction protocols.
- Responded to customer complaints, ensuring timely resolutions and maintaining satisfaction levels.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Analyzed customer feedback to identify trends, providing insights for service improvements and enhancements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Chattanooga State Community College
Chattanooga, TNSkills
- Bank reconciliation
- Accounting software proficiency
- Auditing techniques
- Payroll processing
- Cash flow management
- Accrual accounting
- Accounts receivable management
- Expense tracking
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Organization skills
- Time management
- Multitasking
- Problem-solving abilities
- Payment processing
- Basic mathematics
- Written communication
- Billing procedures
- Payment management
- Data analysis
- Telephone etiquette
- Report writing
- Professional demeanor
- Problem-solving aptitude
- Pleasant telephone demeanor
- Professionalism
- Account monitoring
- Computer literacy
- Conflict resolution
- Customer relationship management
- Self motivation
- Task prioritization
- Work Planning and Prioritization
- Professional ethics
- Documentation skills
- Documentation and recordkeeping
- Microsoft office
- Creative problem solving
- Decision-making
- Verbal and written communication
- Active listening
- Adaptability and flexibility
Timeline
Senior Government Account Expert
T-Mobile
03.2014 - Current
Customer Service Representative
Wilkins Research
04.2012 - 03.2014
High School Diploma -
Chattanooga State Community College