Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeShawn Murphy

Pleasant Grove,AL

Summary

Hello, my name is DeShawn. I am a hard and dedicated worker. I am often recognized for my exceptional customer service skills and they fact that I am a fast learner. I pay attention to detail, and I am very driven to meet quotas.

Overview

5
5
years of professional experience

Work History

Account Expert

T-Mobile
05.2025 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Met customer call guidelines for service levels, handle time and productivity.

Teller Supervisor

Citizens Trust Bank
05.2024 - 04.2025
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.

FORKLIFT OPERATOR

Roysten Casearts
12.2023 - 04.2024
  • Operated forklifts, pallet jacks and scanning devices to meet daily objectives.
  • Used scanning devices and internal documents to track and trace product locations.
  • Cleaned and organized workstations and equipment in preparation for incoming shifts.
  • Worked daily overtime, weekend work and varying shifts depending on workload.
  • Weighed loads and calculated weight distribution and transport requirements.

GUEST ADVOCATE

Target
02.2021 - 11.2023
  • Handled cash, charge and account payments to settle guest bills.
  • Listened to guests to empathize with concerns, complaints and challenges.
  • Managed returns from guest with unwanted items.
  • Made informed decisions under stressful circumstances.
  • Stocked shelves with merchandise in a timely manner.

Education

HIGH SCHOOL DIPLOMA -

Pleasant Grove High
Pleasant Grove
05.2022

Skills

  • Collecting payments
  • Met quotas
  • Maintain clean work environment
  • Forklift certified
  • SERV Safe certified
  • Bank reconciliation
  • Accounting software proficiency

Timeline

Account Expert

T-Mobile
05.2025 - Current

Teller Supervisor

Citizens Trust Bank
05.2024 - 04.2025

FORKLIFT OPERATOR

Roysten Casearts
12.2023 - 04.2024

GUEST ADVOCATE

Target
02.2021 - 11.2023

HIGH SCHOOL DIPLOMA -

Pleasant Grove High

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