Kyra Lewis
Nashville,TN
Summary
Public health professional with more than four years of experience across healthcare operations, research, and recovery services. Experienced working within large health systems and community-based organizations, with a demonstrated impact in reducing operational inefficiencies, improving patient access, and advancing equity-driven initiatives. Master of Public Health candidate, Class of 2026, with strengths in program evaluation, HIPAA-compliant data management, and systems-level improvement.
Overview
5
5
years of professional experience
Work History
Account Expert
T-Mobile Call Center – Thurgood Marshall College F
Nashville, Tennessee
2024.07 - Current
- Chosen for Thurgood Marshall College Fund Apprenticeship Program, showcasing commitment to professional excellence.
- Surpassed performance metrics for upselling and customer satisfaction consistently, while training junior team members on effective account management practices.
- Resolved billing issues and troubleshot devices, enhancing customer experience.
- Supported T-Mobile’s $10.7 billion Project 10Million initiative by enabling free internet access for eligible households.
- Addressed digital divide in underserved communities, improving educational access while training junior team members on effective account management.
Recovery Support Specialist
Mending Hearts
Nashville, TN
2024.05 - Current
- Enhanced client engagement through trauma-informed communication in residential treatment for women.
- Facilitated wellness sessions, promoting goal setting and personal development among clients.
- Assisted with intake procedures and program compliance tracking to ensure effective service delivery.
- Maintained accurate documentation in accordance with HIPAA regulations and agency policies.
Council Member
Healthy and Free , Youth Leadership Council
Nashville, Tennessee
2025.09 - 2026.07
- Advancing reproductive and maternal health policy through youth-centered advocacy and community engagement.
- Collaborating with statewide coalitions to promote health equity and awareness initiatives.
- Engaged with local organizations to promote community initiatives and events.
Patient Care Coordinator
Meharry Medical College
Nashville, TN
2024.01 - 2024.07
- Reduced patient wait times by 30% through efficient management of scheduling and registration processes.
- Contributed to securing $2.2 million grant from HRSA to improve intake systems for substance use disorders.
- Supported healthcare teams in patient preparation for treatments, significantly boosting treatment efficiency.
- Monitored workflow to guarantee accuracy in documentation and record protection.
Clinical Laboratory Specialist
Vanderbilt University Medical Center
Nashville, TN
2023.01 - 2023.12
- Ensured data integrity and regulatory compliance within Laboratory Information System, facilitating accurate test builds and data integration.
- Optimized system efficiency through user training on electronic health record systems, achieving 43.7% reduction in data entry errors.
- Performed laboratory procedures including centrifugation, specimen preparation, and automation of sorting and archiving tasks.
Research Laboratory Aide
Fisk University
Nashville, TN
2021.08 - 2023.05
- Conducted research using C. elegans models to investigate dopamine's role in neurological disorders, such as depression ADHD, and substance abuse
- Managed and logged data for hundreds of microbiology specimens weekly, ensuring accurate records and data integrity.
- Executed experiments determining sample purity through titration, liquid chromatography, and fluorescence microscopy.
- Utilized autoclaving techniques for sterilization of laboratory instruments, enhancing safety protocols.
- Calibrated lab equipment routinely to maintain a contamination-free environment with a 100% success rate.
Education
Master of Public Health - School of Global Health
Meharry Medical College
Nashville, TN2026-05
Bachelor of Arts - Biology and Molecular Biology
Fisk University
Nashville, TN01.2023
Skills
- Microsoft Office Suite and Google Workspace
- Project management
- Client engagement
- Policy advocacy
- Electronic health systems (Epic and Cerner)
- Laboratory techniques (centrifugation, autoclave, titration)
- Calibration and quality control
- Biostatistical analysis
Awards Activities
Executive Award, JS Clark Leadership Academy, 2024
Affiliations
Tennessee Area Health Education Center Scholar’s Program (Nashville, TN)
2025 – Present
2025 – Present
Timeline
Council Member
Healthy and Free , Youth Leadership Council
2025.09 - 2026.07
Account Expert
T-Mobile Call Center – Thurgood Marshall College F
2024.07 - Current
Recovery Support Specialist
Mending Hearts
2024.05 - Current
Patient Care Coordinator
Meharry Medical College
2024.01 - 2024.07
Clinical Laboratory Specialist
Vanderbilt University Medical Center
2023.01 - 2023.12
Research Laboratory Aide
Fisk University
2021.08 - 2023.05
Master of Public Health - School of Global Health
Meharry Medical College
Bachelor of Arts - Biology and Molecular Biology
Fisk University