Alicia Parson
Goose Creek,SC
Summary
Committed servant-leader with a demonstrated history of organizational excellence and effectiveness in diverse roles. Possesses considerable experience in both the field of Psychology, and Computing.
Overview
5
5
years of professional experience
Work History
Account Expert
T-Mobile
North Charleston, SC
12.2024 - Current
- Manages customer accounts, ensuring accuracy and timely updates to account information.
- Fosters strong relationships with clients by providing personalized support and proactive communication.
- Processes billing discrepancies, maintaining high standards of customer satisfaction and retention.
- Provides basic troubleshooting for service related issues by giving thorough device walkthrough
Account Associate
T-Mobile
North Charleston, SC
08.2024 - 12.2024
- Conducted regular audits of account records, ensuring compliance with company policies and procedures.
- Fostered strong relationships with clients by providing personalized support and proactive communication.
- Processed billing discrepancies, maintaining high standards of customer satisfaction and retention.
- Managed customer accounts, ensuring accuracy and timely updates to account information.
Lead Program Assistant – Teen Science Ambassador Program
Medical University of South Carolina
Charleston, SC
08.2022 - 01.2024
- Co-led weekly sessions of the MUSC Teen Science Ambassador Program.
- Assisted in the recruitment of new cohort members including interviewing and onboarding.
- Served as the Near-Peer Mentor Coordinator; guides and facilitates the work of cohort members in phase three of the program.
- Supervised interns (cohort members in phase two): assists in guiding their program scientific projects and provides support and mentorship.
- Co-led presentations educating on substance use and the impacts on youth brain development.
Lead Research Assistant – Youth Collaborative
Medical University of South Carolina
Charleston, SC
08.2021 - 01.2024
- Supervised interns and assisted in training on study protocols and data input.
- Led weekly meetings with Principal Investigators and presented updates on protocol changes, participant visit needs, and enrollment numbers on two studies related to substance use.
- Conducted weekly visits with participants collecting daily substance use, collecting and analyzing weekly urine samples, and inputting into the REDCap study project database.
- Conducted intake screenings to determine participant study eligibility through collecting and reviewing demographics, substance use history, psychiatric history, medical history, biological (urine, saliva, and breathalyzers) samples.
- Administered electronic MINI Psychological Interview (eMINI) with intake participants to gather mental health and substance use information and aid in determining study eligibility.
- Gathered and organized metrics for annual Data Safety Monitoring Board (DSMB) meetings including demographics, participant activity, and other relevant information.
Education
Bachelors of Art - Psychology, Applied Computing (Business Concentration)
Claflin University
Orangeburg, SC08-2021
Skills
- Microsoft Office
- Google Suite
- Atlas Proficient
- Samson Proficient
- Customer Service
- Public Speaking
- Organization
- Communication
Accomplishments
Two -Time Recipient of ChuckTown Legend Award
Timeline
Account Expert
T-Mobile
12.2024 - Current
Account Associate
T-Mobile
08.2024 - 12.2024
Lead Program Assistant – Teen Science Ambassador Program
Medical University of South Carolina
08.2022 - 01.2024
Lead Research Assistant – Youth Collaborative
Medical University of South Carolina
08.2021 - 01.2024
Bachelors of Art - Psychology, Applied Computing (Business Concentration)
Claflin University