Baldemar Morales II
Mission,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
Work History
Account Expert
T-Mobile
04.2023 - Current
- Manage customer accounts from billing inquiries, additional service and benefits
- Sales of smart devices, lines of service, and sales of home internet service
- Basic troubleshooting of smart devices and home internet
- Handling inbound calling and also outbound up to 40 to 60 calls per day
Customer Service Representative
Charter Communications
02.2021 - 04.2023
- Tech support for video department also handling basic activations for customers with in cable equipment including modems, routers, and digital receivers, besides tech support I also handle billing inquiries, and basic apple tv and internet support, call handling was both in English and Spanish
- Were handling close to 100 calls per day going from Spanish to English
Driver/Delivery Commercial Sales
AutoZone
06.2020 - 12.2020
- Driving, delivery, receiving, sales, and customer service rep
CSR - Customer Service Representative
Kemper
01.2020 - 04.2020
- Managing account, interacting with customers, making reports for the accounts
CAB2(receiving)
Walmart
06.2019 - 12.2019
- Unloading trucks with pallet jack and electric pallet jack, stacking pallets with forklift and stocking the store in general merchandise department and fresh produce
Deposit Operations Specialist
Teleperformance
06.2018 - 04.2019
- Manage other peoples bank account online banking accounts work with Microsoft Word, Skype, and Excel
Team Leader
Little Caesars
01.2018 - 07.2018
- Cashier, Monitoring Hours, Sales, Deposits, inputting info in are worksheet to send in to see are sales and such
Team member
Little Caesars
01.2017 - 12.2017
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Kitchen Staff
Burger King
01.2016 - 01.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Laborer/Driver
Morales Electric
06.2014 - 08.2015
- Wire man run wire through the house in the ruffin and final
- Also driving to pick up supplies
Education
Bachelor of Science - Computer Information Systems
Strayer University
Online College 12-2030
Certificate - Computer
Southern Career Institute
Pharr, TX09.2018
High school diploma -
La Joya Palmview High School
Mission, TX06.2016
Skills
- Bilingual
- Customer Support
- Billing dispute resolution
- Account management
- Multitasking
- Technical support
- Microsoft office
- Managing delinquent accounts
- Negotiation and resolution
- Credit extension negotiation
- Effective communication
- Investigative research
- Excellent communication
- Network troubleshooting
- Leadership
- Teamwork and collaboration
- Sales
- Keyboarding
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Timeline
Account Expert
T-Mobile
04.2023 - Current
Customer Service Representative
Charter Communications
02.2021 - 04.2023
Driver/Delivery Commercial Sales
AutoZone
06.2020 - 12.2020
CSR - Customer Service Representative
Kemper
01.2020 - 04.2020
CAB2(receiving)
Walmart
06.2019 - 12.2019
Deposit Operations Specialist
Teleperformance
06.2018 - 04.2019
Team Leader
Little Caesars
01.2018 - 07.2018
Team member
Little Caesars
01.2017 - 12.2017
Kitchen Staff
Burger King
01.2016 - 01.2017
Laborer/Driver
Morales Electric
06.2014 - 08.2015
High school diploma -
La Joya Palmview High School
Bachelor of Science - Computer Information Systems
Strayer University
Certificate - Computer
Southern Career Institute
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