Carlos D. Linares Nieves
Salem
Summary
Proactive individual focused on delivering high-quality client centered care.
Overview
8
8
years of professional experience
Work History
Account Expert
T-Mobile
Salem, OR
07.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining a professional friendly composure.
- Addressed time-sensitive issues, such as payments, account questions, client issues, and/or troubleshooting by phone with tact and professionalism.
- Best Award: Top 15% in the Nation for overall call center performance - January 2024- December 2024
- Top 5 FCR (first call resolution) Award - December 2024.
Front End/Cashier
Fred Meyer
Salem, OR
11.2018 - 05.2023
- Warmly welcomed 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.
- Handled customer payments quickly and accurately using the store's checkout system.
Crew Cook
Oregon State Fair & Exposition Center
Salem, OR
08.2017 - 09.2017
- Maintained strict adherence to health and safety regulations, contributing to a safe and sanitary working environment.
Education
High School Diploma -
North Salem High School
Salem, OR06-2017
- Engineering
Chemeketa Community College
Salem, ORSkills
- Teamwork
- Dependable
- Fast Learner
- Adaptable
- Bilingual
- Active
- Organized
- Detail Oriented
Technical Skills
- Platforms
- Windows OS, Google Docs, Windows Office
- 3D Lightwave
- Animation
- Electrical Engineering
- Soldering
- Arts/Crafts
- Art and Pottery
- Documentation
- Effectively create, organize, and communicate customer calls in a written format.
Languages
English
Spanish
Japanese (Currently learning)
Timeline
Account Expert
T-Mobile
07.2023 - Current
Front End/Cashier
Fred Meyer
11.2018 - 05.2023
Crew Cook
Oregon State Fair & Exposition Center
08.2017 - 09.2017
High School Diploma -
North Salem High School
- Engineering
Chemeketa Community College