Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Timeline
Generic

Carlos D. Linares Nieves

Salem

Summary

Proactive individual focused on delivering high-quality client centered care.

Overview

8
8
years of professional experience

Work History

Account Expert

T-Mobile
07.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining a professional friendly composure.


  • Addressed time-sensitive issues, such as payments, account questions, client issues, and/or troubleshooting by phone with tact and professionalism.


  • Best Award: Top 15% in the Nation for overall call center performance - January 2024- December 2024


  • Top 5 FCR (first call resolution) Award - December 2024.

Front End/Cashier

Fred Meyer
11.2018 - 05.2023
  • Warmly welcomed 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.


  • Handled customer payments quickly and accurately using the store's checkout system.

Crew Cook

Oregon State Fair & Exposition Center
08.2017 - 09.2017
  • Maintained strict adherence to health and safety regulations, contributing to a safe and sanitary working environment.


Education

High School Diploma -

North Salem High School
Salem, OR
06-2017

- Engineering

Chemeketa Community College
Salem, OR

Skills

  • Teamwork
  • Dependable
  • Fast Learner
  • Adaptable
  • Bilingual
  • Active
  • Organized
  • Detail Oriented

Technical Skills

  • Platforms

          - Windows OS, Google Docs, Windows Office 

  • 3D Lightwave

          - Animation

  • Electrical Engineering

          - Soldering

  • Arts/Crafts

         - Art and Pottery

  • Documentation

         - Effectively create, organize, and communicate customer calls in a written format.

Languages

English
Spanish
Japanese (Currently learning)

Timeline

Account Expert

T-Mobile
07.2023 - Current

Front End/Cashier

Fred Meyer
11.2018 - 05.2023

Crew Cook

Oregon State Fair & Exposition Center
08.2017 - 09.2017

High School Diploma -

North Salem High School

- Engineering

Chemeketa Community College

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