Marcos Pando Gallegos
Albuquerque,NM
Summary
Dynamic sales professional with a year of experience in building customer relationships and delivering customized solutions. Consistently exceeded sales targets while enhancing customer satisfaction through effective communication, virtual demonstrations, and in-depth product knowledge. Recognized for exceptional performance in a competitive dealership environment, utilizing strong negotiation skills and market insights to stimulate revenue growth. Committed to developing an engaging virtual shopping experience that meets diverse customer needs.
Overview
1
1
year of professional experience
Work History
Account Expert
T-Mobile
Albuquerque, NM
10.2024 - Current
- Manage customer accounts, including billing, upgrades, and service changes, ensuring accuracy and clarity in all transactions
- Assist customers in selecting the best mobile plans and devices based on their usage, budget, and lifestyle, contributing to high customer satisfaction and retention
- Demonstrate a deep understanding of T-Mobile's policies, promotions, and competitors to effectively engage with customers and address any concerns
- Handle customer service escalations with professionalism, de-escalating challenging situations and offering solutions that align with T-Mobile's customer-first approach
- Stay up-to-date with the latest mobile technology trends and T-Mobile offerings, actively participating in product training and company initiatives
- Collaborate with team members and managers to create a positive work environment and meet company-wide objectives
Car Salesman
Reliable Chevrolet
Albuquerque, NM
01.2024 - 10.2024
- Engaged with customers to understand their needs and preferences, guiding them through the vehicle selection process, and highlighting key features and benefits.
- Conducted test drives, provided detailed vehicle demonstrations, and answered customer questions to facilitate informed purchasing decisions.
- Negotiated pricing and financing options, creating tailored deals that met both customer needs and dealership goals.
- Managed the sales process from initial contact to final delivery, ensuring a smooth and positive customer experience.
- Maintained up-to-date knowledge of current inventory, market trends, and competitive offerings to effectively address customer inquiries.
- Achieved and surpassed sales targets, contributing to dealership revenue growth, and receiving recognition for top performance.
Education
High school diploma or GED -
Tierra Adentro
Albuquerque, NMSkills
- Computer Skills
- Sales Experience
- Product Demos
- Communication skills
- Phone etiquette
- Customer Service
- Marketing
- Business Development
- Pricing
- Upselling
- Product knowledge
- Sales negotiation
- Customer retention
- Account management
- Prioritization and Scheduling
- Dealership experience
- Proficient in CRM Software
- Customer-Focused Sales
- Cold Calling
- Professional Presentations
- Negotiation
- Teamwork
- Sales
- Effective communication
- Problem resolution
- Attention to detail
- Persuasive speaking
- Problem-solving abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Account Expert
T-Mobile
10.2024 - Current
Car Salesman
Reliable Chevrolet
01.2024 - 10.2024
High school diploma or GED -
Tierra Adentro
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