MEGAN GRANT
North Charleston,SC
Summary
Knowledgeable administrative professional with expertise in account management. Proven ability to review documents ensuring accuracy and compliance. Well-versed in custom computer software such as Accurint, On Base, Samson, and Atlas systems.
Overview
8
8
years of professional experience
Work History
Account Expert
T-Mobile
10.2022 - Current
- Managed on average 40 customer accounts daily.
- Builds customers loyalty and value through effective account management.
- Established relationships with customers to encourage payment of delinquent accounts
- Analyzed customer financial records to determine appropriate payment plan.
- Provided customer service by quickly responding to inquiries and addressing any concerns or issues that arose during course of customer's billing cycle.
County Classification Specialist IV
Charleston County Government
01.2020 - 10.2022
- Executed detailed independent research using custom government approved software to verify applicants personal information.
- Enforce South Carolina laws regarding Legal Residence.
- Validated the approval, disapproval, or removal of 4% Special Assessment ratio for real property regrading Legal Residency in the state of South Carolina.
- Response to taxpayers inquires via phone calls and emails.
Customer Service Representative III
Charleston County Government
01.2016 - 01.2020
- Assist county taxpayers with completing out applications for Legal Residence Exemptions.
- Provided customer service for inbound call inquires about Legal Residence Exemption applications.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2027
High School Diploma -
Wando High School
Mount Pleasant, SC06.2013
Skills
- Records Management
- File Maintenance
- Attention to Detail
- Customer Data Confidentiality
- Data Entry
- Document and Records Management
- Computer Skills
- 35 WPM Typing Speed
Timeline
Account Expert
T-Mobile
10.2022 - Current
County Classification Specialist IV
Charleston County Government
01.2020 - 10.2022
Customer Service Representative III
Charleston County Government
01.2016 - 01.2020
Bachelor of Science - Business Administration
Colorado Technical University
High School Diploma -
Wando High School
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