Adrian Johnson

• Receive inbound calls within my community providing exceptional individual account tailored customer service. Offer products based on account qualifications. Collect on delinquent accounts and set payment arrangements on accounts that qualify. Promote the company through the customer experience and offer all available options to each and every customer.

• Take multiple inbound calls daily, use time wisely to make outbound calls, provide exceptional customer service on each & every call. Update claim information as needed. Issue required payments to customers and potential clients. Obtain detailed information on each & every call. Set up method of inspections, provide accurate information, and authenticate every caller for privacy & confidentiality.

Lead team into daily work situations and solving daily customer problems

Coaching and communication with employees to satisfy customer problems

• Transport patients to and from doctor appointments

• Took orders, served restaurant patrons, and assisted at the cash register.
• Assisted in the nightly clean up and restocking of supplies.