Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Harris

Oklahoma City

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, along with a swift capacity to learn and effectively apply new skills in dynamic environments. Committed to leveraging these strengths to drive team success and contribute to overall organizational growth. Strong focus on collaboration and continuous improvement enhances the ability to meet challenges head-on.

Overview

11
11
years of professional experience

Work History

Account Expert

T-Mobile
08.2023 - Current
  • Assisted clients with product inquiries and account management tasks.
  • Learned to utilize customer relationship management tools for tracking interactions.
  • Demonstrated exceptional problem-solving abilities to quickly and effectively resolve account-related issues, leading to increased client satisfaction levels.
  • Coordinated communication between departments to enhance service delivery.
  • Enhanced client satisfaction by providing timely and accurate account information.

Customer Support Specialist

Cox Communications
05.2022 - 12.2022
  • Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Implemented best practices for troubleshooting technical issues, reducing resolution time significantly.

Store Associate

Oncue Express
01.2022 - 12.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory levels through regular stock checks and replenishment processes.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
  • Collaborated with team members to optimize store layouts for improved product visibility.
  • Monitored store cleanliness and organization to create a welcoming shopping environment.

Real Estate Agent

Rose Rock Realty
01.2021 - 02.2022
  • Negotiated property sales and lease agreements, ensuring compliance with local regulations.
  • Conducted market analysis to determine competitive pricing and identify emerging trends.
  • Developed marketing strategies utilizing social media platforms to increase property exposure.
  • Guided clients through buying, selling, and leasing processes, providing expert advice and support.

Technical Support Representative

AT&T Mobility
09.2014 - 03.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized ticketing systems to track and manage support requests efficiently.
  • Provided software troubleshooting assistance, ensuring timely issue resolution for clients.
  • Maintained detailed documentation of customer interactions and solutions provided.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Education

Bachelor of Science - Business Administration

Southern Nazarene University
Bethany, OK
05-2020

Associate of Science - Business Management

Brown Mackie College
Oklahoma City, OK
05-2014

Skills

  • Debt collection strategies
  • Auditing techniques
  • Teamwork
  • Organization skills
  • Customer service
  • Attention to detail
  • Multitasking

Timeline

Account Expert

T-Mobile
08.2023 - Current

Customer Support Specialist

Cox Communications
05.2022 - 12.2022

Store Associate

Oncue Express
01.2022 - 12.2022

Real Estate Agent

Rose Rock Realty
01.2021 - 02.2022

Technical Support Representative

AT&T Mobility
09.2014 - 03.2021

Bachelor of Science - Business Administration

Southern Nazarene University

Associate of Science - Business Management

Brown Mackie College

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