London Nichols
Bolivar,MO
Summary
An accomplished Account Expert with a proven track record in delivering exceptional customer service and fostering long-term client relationships at T-Mobile. Expertise includes effectively addressing inquiries, identifying growth opportunities, and managing accounts with precision. Consistently achieve high customer satisfaction while exceeding departmental standards.
Overview
5
5
years of professional experience
Work History
Account Expert
T-Mobile
08.2021 - Current
- Manage billing and financial disputes, ensuring timely resolution and customer satisfaction.
- Facilitate order processing with precision to meet customer requirements.
- Enhance customer loyalty by identifying additional products and services tailored to their needs.
- Effectively resolve customer inquiries and concerns, demonstrating responsiveness and proficiency.
- Consistently meet or exceed departmental productivity and quality standards.
- Successfully address and de-escalate complex and sensitive customer inquiries with empathetic communication and active listening, maintaining professionalism and respect.
Sales and Service Representative
Capital Vacations
10.2020 - 05.2021
- Provided exceptional customer service, addressing inquiries and facilitating reservations.
- Demonstrated strong sales skills, promoting events and ancillary products.
- Consistently met and exceeded performance goals, contributing to departmental success.
- Maintained professionalism and teamwork, aligning with company values.
- Achieved over a 90% Quality Assurance score and conversion rate.
- Collaborated with cross-functional teams to identify and address customer needs.
Calling Agent
Highlander Political Strategies, LLC
06.2018 - 10.2020
- Conducted political surveys for campaigns and political organizations at Highlander Political Strategies, LLC.
- Utilized computer or tablet to make friendly and punctual calls to voters, delivering scripted messages, and recording responses in a web-based system.
- Successfully worked remotely, contributing to extra income and holiday savings.
- Exhibited strong communication skills and meticulous attention to detail in completing tasks.
- Managed customer calls effectively and efficiently in complex, fast-paced, and challenging call center environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
High School Diploma -
Bolivar High School
Bolivar, MO06.2020
Skills
- Customer Service
- Sales and Promotions
- Account Management
- Collections Handling
- Billing
- Problem Solving
- Effective Communication
- Cold Calling
- Adaptability
- Multitasking
- Time Management
- Analytical and Critical Thinking
- Negotiation and Resolution
- Teamwork
Timeline
Account Expert
T-Mobile
08.2021 - Current
Sales and Service Representative
Capital Vacations
10.2020 - 05.2021
Calling Agent
Highlander Political Strategies, LLC
06.2018 - 10.2020
High School Diploma -
Bolivar High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Trustin HerbstTrustin Herbst
Apprentice Lineman at 247IncApprentice Lineman at 247Inc