Daniel Gomez
Wichita,KS
Summary
Accomplished in enhancing customer satisfaction and driving sales, my tenure at T-Mobile honed my technical support and communication skills. Demonstrated expertise in sales and customer service, achieving significant revenue growth. Adept at fostering positive team environments and leveraging bilingual abilities for superior service.
Overview
5
5
years of professional experience
Work History
Account/Tech Expert at the Call Center
T-Mobile
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
- Promoted positive teamwork atmosphere within the call center through active collaboration and open communication among colleagues.
Store Manager
Metro By T-Mobile
01.2021 - 06.2022
- Sales in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Ship From Store / Store Associate
Dicks Sporting Goods
06.2020 - 01.2021
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Handled day-to-day shipping and receiving overseeing more than 200+ packages per day.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Sales Representative
Cricket Wireless
06.2019 - 03.2020
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
Education
Bachelor of Science - Computer Science And Programming
Wichita State University
Wichita, KS01.2024
Diploma -
Wichita East High School
Wichita, KS05.2019
Skills
- Customer service
- Excellent people skills
- Problem-solving skills
- Bilingual
- Communication skills
- Multi-tasking strength
- Complaint resolution
- Money handling abilities
- Technical support
- Sales expertise
Timeline
Account/Tech Expert at the Call Center
T-Mobile
06.2022 - Current
Store Manager
Metro By T-Mobile
01.2021 - 06.2022
Ship From Store / Store Associate
Dicks Sporting Goods
06.2020 - 01.2021
Sales Representative
Cricket Wireless
06.2019 - 03.2020
Bachelor of Science - Computer Science And Programming
Wichita State University
Diploma -
Wichita East High School