Alexis Lacroix
Rio Rancho,NM
Summary
Hardworking and passionate IT student that is eager to secure an entry-level Cybersecurity position. A quick-learning, problem solver with knowledge and understanding of hardware, software, network design, risk management, incident response, database management systems, and data security.
Overview
4
4
years of professional experience
Work History
Account Expert - Call Center
T-Mobile
Albuquerque
10.2018 - 04.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
Education
Bachelor of Science - Cyber And Data Security
University of Arizona Global Campus
Chandler, AZ02.2024
Skills
- Negotiation and Resolution
- Analytical and Critical Thinking
- Electronic Systems
- Software and Hardware Issues
- Diagnosis and Troubleshooting
- Friendly and Patient
- Troubleshooting Network Issues
- Incident Response
Timeline
Account Expert - Call Center
T-Mobile
10.2018 - 04.2022
Bachelor of Science - Cyber And Data Security
University of Arizona Global Campus