KIMBERLY SCHILE

• • Responded to incoming phone calls to assist customers with their inquiries. to resolve customers’ issues.
• Addressed customer requests and inquiries to enhance overall satisfaction.
• Developed strong customer relationships to encourage repeat business.

Nurtured relationships with existing clients through proactive follow-up calls and emails.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Processed payments for purchases using cash, credit cards or other payment methods.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Attended planning meetings to evaluate barriers and provide recommendations for work planning.
• Communicated with customers regarding product information, complaints and issues
• Evaluated accounts each day to identify areas for potential improvement. to determine areas in need of improvement and strategies for correcting faults

• Handled cash and credit transactions, issued correct change and processed online orders
• Evaluated customers' needs and made appropriate product recommendations
• Developed long term business relationships with customers to promote continued business

• Sorting and banding crabs
• Communicating with customers regarding orders
• Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
• I made sure that products were produced on time and were good quality