Jenessa Pena
Riverview,FL
Summary
Young, ambitious, reliable, and driven. Customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers and team members. Experience all around the customer service industry and management.
Overview
4
4
years of professional experience
Work History
Customer Care Expert
TMobile Call Center
Tampa, Florida
04.2024 - Current
- Responded promptly to incoming calls from customers while providing excellent service standards.
- Created detailed reports on customer feedback for management review.
- Upsold additional products or services where appropriate based on individual requirements.
- Actively sought out ways to improve existing processes and procedures related to customer support operations.
- Provided clear instructions on how to use our products or services effectively.
Realtor Sales Associate
Keller Williams
Riverview, FL
07.2023 - Current
- Managed real estate transactions from initiation to closing.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
Dual Rate Supervisor
Seminole Hard Rock Casino
Tampa, FL
07.2022 - 04.2024
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Coordinated communication between various departments to ensure efficient workflow.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer questions and provided information.
Shift Lead
Grain and Berry
Riverview, FL
04.2021 - 07.2022
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Supervised and led employees to maintain productivity and customer service levels.
- Prepared operations data to produce comprehensive reports to management.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
Real Estate Lisence -
Tampa School of Real Estate
Tampa, FL02-2023
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
Ruskin, FL05-2022
High School Diploma -
Lennard High School
Ruskin, FL05-2022
Skills
- Bilingual
- Team Player
- Leader
- Negotiations Expert
- Guest Relations
- Recordkeeping Skills
- Resolving Complaints
- Coordinating Documents
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Care Expert
TMobile Call Center
04.2024 - Current
Realtor Sales Associate
Keller Williams
07.2023 - Current
Dual Rate Supervisor
Seminole Hard Rock Casino
07.2022 - 04.2024
Shift Lead
Grain and Berry
04.2021 - 07.2022
Real Estate Lisence -
Tampa School of Real Estate
Associate of Arts - Liberal Arts And Sciences
Hillsborough Community College
High School Diploma -
Lennard High School
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