Takiaya Hartley
Jacksonville,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Having worked in various fields I have an appreciation for each role in an organization because each is as equally important and that helps to show my work ethic. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Expert
Select Portfolio Servicing, Inc
Jacksonville, FL
10.2025 - Current
- Handle customer calls efficiently and effectively, while providing exceptional customer service. Accurately and promptly execute transactions, such as billing inquiries and account changes. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation. Resolve account delinquency by collecting past due payments as needed. Communicate loss mitigation options and decisions to customers. Obtain complete and accurate documentation from customers and approved third parties. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population. Complete affirmations prior to proceeding to foreclosure if assigned a loan population.
Logistics Specialist
FlexCold
Jacksonville, FL
08.2024 - 08.2025
- Responsible for coordinating and tracking the movement of goods and products, including tracking inventory, and monitoring shipments. In addition provide customer service, create and send invoices, interact with clients and vendors, and work with other departments to ensure smooth operations.
Chat Support Representative
Fanatics, Inc
Jacksonville, FL
09.2023 - 07.2024
- Provide technical support, resolve customer service inquiries and offer additional forms of real-time problem-solving.
Checker
SYSCO FOODS
Jacksonville, FL
07.2022 - 10.2023
- Ensure items being shipped out locally and internationally meet the requirements to leave the facility as well as providing great customer service to those ordering these products.
Delivery Driver
optimal logistics
Jacksonville, FL
06.2023 - 08.2023
- Deliver a variety of items to customer homes in a timely manner ensuring that customers have the best experience.
Warehouse Associate
Amazon
Jacksonville, FL
01.2022 - 06.2023
- Work inside an Amazon warehouse, receiving and processing customer returns. Playing an important part in protecting customer trust by evaluating the condition of returned items to determine if they can be resold.
Call Center Representative
Dynata
Tallahassee, FL
10.2020 - 08.2022
- Make outbound calls, collect and record data from consumers regarding different products and services.
Secretary
Proctor Subaru
12.2019 - 03.2020
- Answering and transferring phone calls, refilling the beverage and snack bar and providing a clean environment for customers.
Secretary
Florida A&M University (Scholarship office)
10.2019 - 12.2019
- Answer and transfer phone calls, file documents and direct students to where they are needed.
Education
High School Diploma -
Edward H White
Bachelor of Science - Health Science
Florida Agricultural and Mechanical University
12.2021
Skills
Empathy
Problem solving
Communication
Dependable
Time management
Microsoft systems
Certification
Driver's License
Timeline
Customer Care Expert
Select Portfolio Servicing, Inc
10.2025 - Current
Logistics Specialist
FlexCold
08.2024 - 08.2025
Chat Support Representative
Fanatics, Inc
09.2023 - 07.2024
Delivery Driver
optimal logistics
06.2023 - 08.2023
Checker
SYSCO FOODS
07.2022 - 10.2023
Warehouse Associate
Amazon
01.2022 - 06.2023
Call Center Representative
Dynata
10.2020 - 08.2022
Secretary
Proctor Subaru
12.2019 - 03.2020
Secretary
Florida A&M University (Scholarship office)
10.2019 - 12.2019
High School Diploma -
Edward H White
Bachelor of Science - Health Science
Florida Agricultural and Mechanical University