Shaunelle Stem
Antioch,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Account Expert
T-Mobile
Nashville, TN
01.2020 - Current
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Resolved customer account issues in a timely manner, ensuring customer satisfaction.
- Accepted and processed customer payments and applied toward account balances.
Food Service Manager
ARAMARK, Higher Education
Nashville, TN
08.2006 - 12.2019
- Unit manager of a 5 mil food and beverage operation
- Supervision of 52+ employees, enhancing teamwork and efficiency and ability to maintain labor and cost control.
- Perform all administrative duties completely, on time including inventory.
- Efficiently manage and maintain production sheets, including building a menu in Prima.
- Utilizes a continuous training program and personal educational development to improve the knowledge and technical skills of the staff.
- Ability to conduct new hire orientation.
- Perform Safety and Sanitation meetings.
- FOH and BOH experience.
- Experience with interviewing, hiring, scheduling and training of employees.
Education
MBA - Human Resource Management
Colorado Technical University
Colorado Springs, CO10-2023
Bachelor of Arts - African And African American Studies
University of Memphis
Memphis, TN05-2003
High School Diploma -
Glencliff High School
Nashville, TN05-1998
Skills
- Cost Accounting
- International Accounting Standards
- Payroll Processing
- Internal Controls
- Cash Flow Management
- Expense Tracking
- Customer Relationship Management
- Payment Processing
- Word Processing
- Paperwork Processing
- Microsoft Office
- Training and Teaching
References
References available upon request.
Timeline
Account Expert
T-Mobile
01.2020 - Current
Food Service Manager
ARAMARK, Higher Education
08.2006 - 12.2019
MBA - Human Resource Management
Colorado Technical University
Bachelor of Arts - African And African American Studies
University of Memphis
High School Diploma -
Glencliff High School
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