Feliz Trujillo
Albuquerque,NM
Summary
Competent Accounts Receivable Specialist bringing over 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking customer service associate position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Account Expert
T-Mobile US
Albuquerque, NM
11.2007 - Current
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Assisted company administrators with accessing and viewing available reports.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor of Business Administration - Human Resources
Colorado Technical University
Colorado Springs, CO05.2022
High School Diploma -
Albuquerque High School
Albuquerque, NM05.2006
Skills
- Persuasive Negotiation
- Conflict Resolution
- Damage Claims
- Correspondence Sorting and Filing
- Problem Investigation
- Customer Relationship Management
- Negotiation and Resolution
- Payment Scheduling
- Managing Delinquent Accounts
- Analytical and Critical Thinking
- Customer Advising and Referral
- Attention to Detail
- Payment Processing
- Credit and Collections
- Credit Accounts
- Organizational Skills
- Quality Standards Compliance
- Microsoft Office
- Pleasant Telephone Demeanor
- Relationship Building
- Verbal and Written Communication
- Database Maintenance
- Word Processing
- Creative Problem Solving
- Amplified Telephones
- Time Management
Timeline
Account Expert
T-Mobile US
11.2007 - Current
Bachelor of Business Administration - Human Resources
Colorado Technical University
High School Diploma -
Albuquerque High School