Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Kissee

Columbia,MO

Summary

A dedicated employee with eight years in the workforce attempting to bring a creative, fun, and inclusive perspective to any new environment. Skilled in crisis de-escalation and exceptional communication, I excel in fast-paced environments, ensuring high-quality customer service and efficient problem-solving. My work is driven by my passion for written language and communication.

Overview

4
4
years of professional experience

Work History

Office Assistant

Compass Health Network
Columbia, MO
08.2024 - Current
  • Scheduled primary care and behavioral health care appointments for the Central MO region.
  • Utilized the electronic health record (NextGen and MyAvatar) for clinical tasking, record-keeping, and appointment scheduling.
  • Learned relevant medical terminology, billing codes, and insurance verification to better assist patients.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Handled bank deposits and billing transactions.

Youth Care Specialist

KVC Behavioral Healthcare
Columbia, MO
01.2023 - 06.2023
  • Facilitated group activities designed to teach life skills, such as communication, problem solving and conflict resolution.
  • De-escalation in crisis situations and physical altercations.
  • Coordinated with supervisors, law enforcement, and utilized the Credible healthcare database for detailed event reporting.
  • Listening, responding, and advocating for children with a history of mental health problems.
  • Managed medication distribution under the guidance of healthcare professionals.

Barista

Starbucks
Columbia, MO
08.2020 - 12.2022
  • Trained new team members on POS and crafting beverages.
  • Weekly custodial duties, including disassembling machines for cleaning.
  • Utilized upselling techniques to promote specialty drinks and increased average order values.

Education

Bachelor of Arts - English

University of Missouri
Columbia, MO
05-2024

Skills

  • CPI Certified
  • CPR Certified
  • EHR (Phreesia, NextGen, MyAvatar, Credible)
  • Bank deposits and money-handling
  • Exceptional written and verbal communication
  • Problem solver
  • Organized
  • Friendly
  • Will make you an incredible latte

Languages

Spanish
Elementary

Timeline

Office Assistant

Compass Health Network
08.2024 - Current

Youth Care Specialist

KVC Behavioral Healthcare
01.2023 - 06.2023

Barista

Starbucks
08.2020 - 12.2022

Bachelor of Arts - English

University of Missouri

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Courtney Kissee