Courtney Kutscher
Willowick
Summary
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
2
2
years of professional experience
Work History
Bank Teller
PNC Bank/National City Bank
07.2016 - 07.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Sales Associate
Sam's Club
07.2016 - 06.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
AA - English
Lakeland Community College
Kirtland, OH05.2018
Associate in Science (AS) - undefined
Lakeland Community College
Kirtland, OH05.2018
Diploma - undefined
Kirtland High School
Kirtland, OH05.2015
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Sales and Cross-selling
- Decision-making
- Fraud detection
- Stress tolerance
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Earned I-LEAD Award for assisting my team and setting a great example of what a supervisor should be
Awards
Dean’s List, On the dean’s list all3 years of college
Timeline
Bank Teller
PNC Bank/National City Bank
07.2016 - 07.2018
Sales Associate
Sam's Club
07.2016 - 06.2018
Associate in Science (AS) - undefined
Lakeland Community College
Diploma - undefined
Kirtland High School
AA - English
Lakeland Community College
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