Courtney Lacy
Frisco,TX
Summary
Innovative and people-centric retail manager with over 25 years of leadership experience in high-volume, fast-paced environments. Proven ability to lead large teams, develop future leaders, and drive significant operational and financial results. Adept at translating business strategies into actionable plans that boost profitability, reduce shrink, and build engaged, high-performing teams.
Overview
27
27
years of professional experience
Work History
General Manager
Gap Inc.
Denton, TX
07.2019 - Current
- Lead all store operations for a $4M+ annual volume location, overseeing a team of 50+.
- Developed four high-potential managers into promotional readiness roles through personalized development plans and ongoing coaching.
- Increased performance in key metrics by identifying trends and executing localized business strategies.
- Reduced turnover by fostering a transparent, supportive culture and implementing team recognition programs.
- Drove operational excellence through compliance audits, loss prevention initiatives, and performance accountability.
Operations General Manager
T.J. Maxx
Prosper, TX
06.2018 - 07.2019
- Directed merchandising and operations execution for a $4M store.
- Reduced shrink by over 50% within 12 months by improving process adherence and employee accountability.
- Delivered sales growth through effective merchandise presentation, promotional planning, and cross-functional teamwork.
- Trained and managed a team of 80+, increasing productivity and execution quality.
General Manager
Carters
Frisco, TX
06.2016 - 06.2018
- Elevated store performance by exceeding sales targets through team development and customer-first service model.
- Championed talent acquisition and onboarding, building a strong leadership bench.
- Created a culture of continuous learning through daily coaching and KPI-focused performance reviews.
General Manager
Ross
Dallas, TX
06.2016 - 12.2016
- Led daily operations and team management in a high-volume environment.
- Enhanced workforce morale and retention by launching team incentives and training programs.
- Collaborated with district leaders on employee relations, policy compliance, and business planning.
Store Operations & Project Leadership Roles
Walmart
Dallas, TX
10.1998 - 06.2016
- Directed multi-department teams across operations, planning, and customer service.
- Improved department performance through KPI tracking, team coaching, and strategic planning.
- Acted as subject matter expert for corporate store planning projects, leading cross-functional collaboration between HQ and store teams.
Education
Bachelor of Science - Business Management
University of North Texas
Denton, TXSkills
- Team Leadership & Talent Development
- Sales Growth & KPI Accountability
- Strategic Planning & Execution
- Shrink Reduction & Compliance
- Culture Building & Retention Strategy
- Store Operations & Cross-Functional Collaboration
Timeline
General Manager
Gap Inc.
07.2019 - Current
Operations General Manager
T.J. Maxx
06.2018 - 07.2019
General Manager
Carters
06.2016 - 06.2018
General Manager
Ross
06.2016 - 12.2016
Store Operations & Project Leadership Roles
Walmart
10.1998 - 06.2016
Bachelor of Science - Business Management
University of North Texas