Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Bartender

Courtney Lambert

Ames,IA

Summary

Dynamic and results-driven professional with extensive bartending experience at The Angry Irishman, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through high-quality beverage preparation and effective communication. Highly reliable and skilled in inventory management, ensuring operational efficiency and a welcoming atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

The Angry Irishman
05.2025 - Current
  • Prepared and served a wide variety of alcoholic and non-alcoholic beverages.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted in managing inventory by monitoring stock levels and placing orders.
  • Handled cash transactions accurately, processing payments and issuing change promptly.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Roosters Bar and Grill
04.2020 - 05.2025
  • Prepared and served beverages, ensuring quality and consistency in every drink.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of bar area for efficient service delivery.
  • Learned mixology techniques to create specialty cocktails according to customer preferences.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

General Manager

Dangerous Curves
06.2021 - 03.2025
  • Directed daily operations to enhance productivity and efficiency across all departments.
  • Implemented strategic initiatives that improved customer satisfaction and retention rates.
  • Streamlined processes resulting in reduced operational costs and improved service delivery times.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Direct Support Professional

Optimae Life Services
03.2022 - 01.2025
  • Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
  • Developed and implemented individualized care plans tailored to each client's needs and preferences.
  • Facilitated communication between clients, families, and healthcare providers to ensure comprehensive care coordination.
  • Trained new staff on best practices for client interaction and safety protocols, fostering a supportive team environment.

Bartender

Time Out
08.2021 - 10.2023
  • Provided excellent customer service, ensuring guest satisfaction through attentive interactions.
  • Collaborated with team members to create a positive and energetic atmosphere during peak hours.
  • Adapted quickly to changing demands, demonstrating flexibility in fast-paced environment.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Housekeeping Supervisor

Joans Blessed Mess
03.2019 - 08.2020
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and client satisfaction.
  • Trained and mentored staff on efficient cleaning techniques and safety protocols.
  • Developed schedules to optimize resource allocation and workflow efficiency.
  • Implemented quality control measures to maintain high service standards across all properties.
  • Conducted regular inspections to identify areas for improvement in cleanliness and organization.
  • Resolved guest complaints promptly, improving overall customer experience and retention rates.

Education

Waterloo West High
Waterloo IA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Clear and effective communication
  • Staff management
  • Fluency in sign language

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Resolved product issue through consumer testing.
  • Oversaw 15 employees in a bar bringing in $20,000 in monthly revenue.

Certification

  • I PACT certified Training - 2013-current

Timeline

Bartender

The Angry Irishman
05.2025 - Current

Direct Support Professional

Optimae Life Services
03.2022 - 01.2025

Bartender

Time Out
08.2021 - 10.2023

General Manager

Dangerous Curves
06.2021 - 03.2025

Bartender

Roosters Bar and Grill
04.2020 - 05.2025

Housekeeping Supervisor

Joans Blessed Mess
03.2019 - 08.2020

Waterloo West High

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Courtney Lambert