Courtney La Monte
Davenport
Overview
11
11
years of professional experience
Work History
Home Daycare Provider
KidzRuz Daycare
Davenport, IA
08.2016 - Current
- Implemented daily schedules to ensure structured learning and playtime for all children.
- Maintained a safe and hygienic environment adhering to health and safety regulations.
- Communicated regularly with parents regarding child progress, behavior, and development milestones.
Call Center Representative
APAC Customer Services
Eldridge, IA
10.2015 - 02.2016
- Handled customer inquiries and resolved issues efficiently through active listening and problem-solving skills.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Provided accurate product information to customers, enhancing overall satisfaction and trust.
- Adapted to a high-volume call environment, maintaining composure and professionalism under pressure.
Movie Theater Attendant
Rave Cinemas
Davenport, IA
05.2015 - 10.2015
- Provided exceptional customer service by assisting patrons with ticket purchases and concessions.
- Maintained cleanliness of theater facilities, ensuring a pleasant viewing environment for guests.
- Managed concession stand operations, preparing and serving food and beverages efficiently.
- Assisted in resolving customer inquiries and complaints to enhance overall guest experiences.
Education
High School Diploma -
Davenport North High School
Davenport, IA06.2013
Skills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Health and safety
- Problem-solving skills
- Customer support
- Data entry
- Call center customer service
- Verbal and written communication
- Answering questions
- Complaint resolution
- Calm disposition
- Building rapport
Timeline
Home Daycare Provider
KidzRuz Daycare
08.2016 - Current
Call Center Representative
APAC Customer Services
10.2015 - 02.2016
Movie Theater Attendant
Rave Cinemas
05.2015 - 10.2015
High School Diploma -
Davenport North High School