Courtney Leigh-Ann Carter
CITRUS HEIGHTS,CA
Summary
Organized Patient Service Representative with 18 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Principle Access Representative
UC Davis Medical Center
12.2025 - Current
- Facilitated patient access to services through efficient scheduling and registration processes.
- Managed insurance verification and eligibility checks, ensuring compliance with policies.
- Collaborated with healthcare teams to streamline patient intake procedures and enhance service delivery.
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Registered patients accurately using EPIC, verifying demographics, insurance, and eligibility details.
- Reconciled registration discrepancies and corrected records to maintain data integrity.
- Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
Sr Access Representative
UC Davis Health 48X Admissions
07.2025 - 12.2025
- Checking in patients for surgical and interventional radiology procedures
- Accepting previously due and estimating balance payments
- Completing pre-admission registration via phone
- Resolved errors in patient, claim edit, and charge review work queues to ensure accuracy and compliance
- Verified insurance coverage through various portals through passport, EPIC and insurance carrier portals
- Submitted Notice of Admission documents to insurance carriers to secure timely authorization for procedures
- Utilized electronic health records system for efficient data entry and retrieval.
- Improved patient satisfaction by efficiently managing registration processes.
Sr Lead PFS Representative
UNC Health
11.2021 - 06.2025
- Verified insurance coverage utilizing Epic and provider portals
- Reviewed patient charts, explained EOBs, provided estimates and appointment information
- Collected patient payments and verified balances while assisting patients and insurance carriers in routing disputed balances for resolution
- MYUNCHART billing team, third-party collections WQ and DX coding review, Sr. Lead Rep and Resolution CRM pools
- Joined escalated calls and resolved patient concerns and complaints
- Contributed to the Employee Engagement Group by planning and organizing team building days.
- Oversaw Workforce Management, maintaining appropriate status for all reps, assigning offline tasks, and coordinating scheduled lunches and breaks.
- Managed supervisor 1:1 schedule, tracked call outs, and maintained attendance calendars and multiple excel spreadsheets
- Facilitated leadership meetings and team huddles to enhance communication and alignment within the department
- Facilitated leadership meetings and team huddles
- Worked on physician bad debt outreach project and assisted in creating and updating tip sheets in knowledge base
Chiropractic Assistant
Flynn Chiro & Sports Rehab
08.2021 - 11.2021
- Accepted patient payments and posted patient & insurance payments in electronic system
- Provided ultrasound, e-stim, and hot/cold therapy to patients
- Prepared treatment rooms and sterilized equipment according to clinic protocols and safety standards.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Processed patient and insurance payments in electronic system, ensuring accurate financial records
- Entered charges and reviewed CPT and ICD-10 codes for accuracy
- Submitted electronic and CMS-1500 paper claims to commercial and liability insurance carriers
- Managed patient and insurance accounts receivable, facilitating timely collections
- Administered ultrasound, e-stim, and hot/cold therapy to enhance patient recovery and comfort
- Provided personalized orthotic fittings to enhance patients' mobility and alleviate discomfort
- Managed appointment scheduling, rescheduling, and follow-up communication to maintain smooth daily clinic flow.
Administrative Assistant, Insurance
Palmer College of Chiropractic West
08.2014 - 07.2021
- Orchestrated day-to-day operations of the billing department, including medical coding, payment posting and AR & collection management
- Consulted with physicians to improve coding accuracy.
- Coordinated day-to-day operations of billing department, overseeing medical coding, payment posting, and accounts receivable & collection management
- Facilitated communication between patients and insurance carriers to resolve billing issues and confirm insurance coverage & benefits
- Reviewed patient records and submitted prior authorization requests
- Managed appointment scheduling in E-Clinical Works for 8 physicians and over 100 interns
- Educated interns on insurance processes and medical billing practices
- Facilitated patient arrivals and departures while assisting at front desk
- Instructor for 10th quarter intern insurance and medical billing course
Education
Associate of Science - Registered Nursing
American River College
Sacramento, CA06-2030
Skills
- Patient intake
- Insurance verification
- Electronic health records
- Patient admissions
- Documentation integrity
- HIPAA compliance
- Customer service
- Patient advocacy
- Team collaboration
- Professionalism and ethics
- Composed under pressure
- Reliability
Timeline
Principle Access Representative
UC Davis Medical Center
12.2025 - Current
Sr Access Representative
UC Davis Health 48X Admissions
07.2025 - 12.2025
Sr Lead PFS Representative
UNC Health
11.2021 - 06.2025
Chiropractic Assistant
Flynn Chiro & Sports Rehab
08.2021 - 11.2021
Administrative Assistant, Insurance
Palmer College of Chiropractic West
08.2014 - 07.2021
Associate of Science - Registered Nursing
American River College