Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Lewis

Atlanta,In

Summary

Experienced customer service representative with proven track record of seven years of driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

Trem Management
02.2022 - 04.2023
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Carrier

Amazon
08.2020 - 03.2021
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Cashier

McDonalds
08.2017 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales associate

Carson's
06.2016 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Frankfort High School
Frankfort, IN

Skills

  • I am a people person, always pleasing
  • Others Very good with influencing
  • People into wanting to buy certain
  • Products Will always see a smile on
  • My face no matter what's going on
  • Outside of work Once I start a task I
  • Won't stop until it's finished
  • Employee Motivation and Guidance

Timeline

Leasing Consultant

Trem Management
02.2022 - 04.2023

Carrier

Amazon
08.2020 - 03.2021

Cashier

McDonalds
08.2017 - 12.2017

Sales associate

Carson's
06.2016 - 09.2017

High School Diploma -

Frankfort High School

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