Courtney L Hayes, RN
Merrimack
Summary
Dedicated Registered Nurse with years of comprehensive experience in diverse healthcare settings, known for a strong work ethic and adaptability. Proven ability to excel in high-pressure environments while delivering exceptional patient care. Skilled in quickly mastering new technologies and protocols, contributing to enhanced team performance and patient outcomes. Seeking to leverage extensive clinical knowledge and interpersonal skills to tackle new challenges in nursing.
Overview
9
9
years of professional experience
Work History
Clinic Nurse
Dartmouth Health
03.2023 - Current
- Prepared and assisted in medical equipment and tools to aid physicians during the examination and treatment of patients, such as in-office procedures for the removal of cysts, lipomas, lesions, etc.
- Triaged incoming referrals for general surgery, such as cancers, hernias, gallbladder disease, appendicitis, and excisions of masses. As well as wound care and scheduled appointments by urgency.
- Performed wound care independently, providing dressing changes, sharp debridement, and application of silver nitrate when applicable.
- Assisted the provider in the management of chronic conditions related to diabetes, venous insufficiency, CAD, unhealed surgical wounds, and cancers.
- Prepared patient rooms for visits by cleaning, sanitizing equipment and stocking supplies.
- Responsible for ordering office medications and supplies.
- Assessed patient needs for durable medical equipment orders or home health services.
- Performed outreach calls to patients to review lab results, EKG results, imaging results, and pathology.
Nurse Case Manager
VNA CARE
08.2021 - 02.2023
- Responsible for coordinating and providing high-quality, multidisciplinary home health care services for patients, including medication and disease management of acute and chronic conditions to patients, their families, and caretakers.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Triage of changes in condition, both in person and via telephone check-in.
- Wound care and teaching.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Reported new findings/concerns to MD in a timely manner
Team Nurse – Ambulatory Care (Primary Care)
Fenway Community Health Center
04.2017 - 08.2020
- Provided direct patient care in an outpatient clinic, including both acute and chronic patients, by developing care plans, consulting with other disciplines as needed, and implementing the plan.
- Treating and educating patients with and at risk for HIV/AIDS, including but not limited to working in the youth center, providing STD screenings and education.
- Evaluation of patients via telephone calls and walk-in patients,
- Developed care plans, consulted with other disciplines as needed, and implemented the plan, including referrals.
- Coordinates follow-up care for acutely ill patients, including primary care and specialty visits, VNA, infusion companies, and prior authorization for services.
- Administered medications and vaccinations (PO, IM, SC, ID, INH, IV) per medical provider order. Including the administration of vaccines to the pediatric patient.
- Addressed prescription refills, and obtained prior authorizations.
- Acted as a preceptor for new hires, orienting them to the departmental policies and procedures. As well as providing support to LPNs and MAs.
- I participated in the hiring committee for the new Director of Nursing.
Sub-Acute Rehab
Life Care Center of Stoneham
06.2016 - 04.2017
- Medication administration, including but not limited to: TPN, IV fluids, nebulizer treatments, PPD implantation, and peritoneal dialysis.
- Wound care and dressing changes, including wound vacs,
- Skin care assessments, pulmonary assessments, glucose monitoring, and vital sign assessments.
- Collaborating with nurse practitioners and physicians to closely monitor patients, alert them to changes in patient status, and provide educational information, as well as a caring and comfortable environment for patients and their families, while ensuring that all internal standards are maintained at all times.
- Charge nurse on multiple different shifts.
- Preceptor to newly hired Registered Nurses and LPNs.
- Operated equipment and machinery according to safety guidelines.
Education
Associates of Science - Nursing
Laboure College
05.2015
Skills
- Electronic health records
- Care plan development
- Supply management
- Care planning
- Telephone triage
- Chronic disease management
- Clinical judgment
- Case management
- Multitasking Abilities
- Surgical assistance
- Wound care
Certifications
- Basic Life Support (BLS) certified by American Heart Association
- Proficient in Meditech and EPIC
- Certified in phlebotomy (2008)
- Dementia/Alzheimer’s sensitivity training course (2016)
- Certified in IV placement, maintenance, and removal of lines (2016)
- Domestic Violence Competency (2019)
- Certified by the National STD Curriculum in Gonorrhea, Chlamydia, Syphilis, PID, HSV, HPV, and vaginitis (2019)
- Communication Commitee Member (2024)
- AVADE Training (2025)
Timeline
Clinic Nurse
Dartmouth Health
03.2023 - Current
Nurse Case Manager
VNA CARE
08.2021 - 02.2023
Team Nurse – Ambulatory Care (Primary Care)
Fenway Community Health Center
04.2017 - 08.2020
Sub-Acute Rehab
Life Care Center of Stoneham
06.2016 - 04.2017
Associates of Science - Nursing
Laboure College
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