Courtney Linam
Southside,AL
Summary
Highly committed professional equipped with a background in providing customer experience, campaign promotion and fundraising, staff training and development, resource management and community outreach. Recognized for excellent interpersonal and communication abilities, leadership, attention to details and strong presentation abilities. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Brand Ambassador/ Community Outreach
Parks Buick GMC Kernersville
Kernersville, NC
01.2021 - Current
- Support marketing executives in their efforts of increasing brand value by promoting brand to target audiences
- Interact with general public, attending public events, promoting brand on TV or radio and demonstrating benefits of doing business with dealership.
Brand Ambassador/Community Outreach Coordinator
Team One Hyundai Of Gadsden
Rainbow City, AL
01.2019 - Current
- Increase brand awareness through event marketing, demonstrations, sales and brand promotion.
- Interact with general public, attending public events, promoting brand on TV or radio and demonstrating benefits of doing business with dealership.
General Manager/Owner
Bird Dog Club LLC
01.2010 - Current
- Oversee day to day business operations
- Assist automotive dealerships in maximizing and increasing referral sales
- Work alongside website and software designers to ensure Bird Dog Club has latest and best in user experience
- Collaborate with clients to best utilize BDC inside their prospective dealership
- Manage operating budgets, marketing strategies to gain more clients
- Consult with customers to assess needs and propose optimal solutions.
- Reconcile daily sales, returns and financial reports in QuickBooks.
Automotive Sales Consultant
Suzuki Of Huntsville
Huntsville , AL
11.2008 - 01.2010
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Continued strong customer retention by staying in contact and utilizing Bird Dog Club referral program. Averaging 25% referral business.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty and optional products
Vice President
Bird Dog Club, Inc
01.2007 - 01.2010
- Trained, advised and assisted the sales manager of Bird Dog Club Inc
- Identified opportunities to improve business process flows and overall productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Finance Manager
Suzuki Of Huntsville
Huntsville, AL
03.2007 - 11.2008
- Provided a thorough explanation of benefits that come with protection programs, such as vehicle service contracts
- Explained the APR, finance charge, total sale price and other required disclosures on the contract
- Maintained positive relationships with lending institutions, VSC providers, and insurance vendors
- Trained and provided the sales team with information on lease and finance programs
- Maintaining current knowledge and learning more about finance and lease programs
Assistant Finance Manager/Event Coordinator/Marketing Coordinator
Suzuki Of Huntsville
Huntsville , AL
01.2006 - 03.2007
- Assisted the finance manager in handling data input to secure financing
- Create new programs and marketing materials in a manner that customers would consider realistic, reasonable, to motivate them to make a purchase
- Responsible for accurately reporting all sales to the manufacturer
- Coordinated all dealership events, Christmas parties, employee fun days, and hosted multiple celebrations and award ceremonies in attendance by the President of American Suzuki Company and team.
Showroom Control/Customer Service Representative
Suzuki of Huntsville
Huntsville, AL
03.2004 - 01.2006
- Cultivated customer loyalty, promoted repeat and referral business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created marketing campaigns, daily data input of customer information, scheduled and completed daily mailers to customers
- Managed Pace Report-providing detailed tracking of daily sales, gross profits and projections all in full manageable space to achieve sales objective.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated to create a trackable referral program to cultivate customer experience and increase sales.
- Coordinated community events and "Bird Dog Club Appreciation Day"
Education
Some College (No Degree) - Communications
Mississippi University For Women
Columbus, MSCertificate of Completion - Automotive Finance
Resource Automotive
Skokie, ILHigh School Diploma -
Madison Acadamy
Madison, AL. 2000
Skills
- Relationship Management
- Brand Development and Marketing
- Communication Skills
- Team Recruiting and Hiring
- Reputation Management
- Department Development
- Directorship
Community Involvement
Chamber Ambassador. Humane Society Pet Rescue and Adoption Center. United Way Success by Six-served on multiple steering committees including Specialty, Sponsors, Co-chair and Chair. Girlfriend Gala Virtual Fundraiser Chair in 2020. Chamber of Commerce, Leadership Etowah Class-2022, United Way of Etowah County- Board of Directors, United Way Campaign- Commercial Chair, Theater of Gadsden
Timeline
Brand Ambassador/ Community Outreach
Parks Buick GMC Kernersville
01.2021 - Current
Brand Ambassador/Community Outreach Coordinator
Team One Hyundai Of Gadsden
01.2019 - Current
General Manager/Owner
Bird Dog Club LLC
01.2010 - Current
Automotive Sales Consultant
Suzuki Of Huntsville
11.2008 - 01.2010
Finance Manager
Suzuki Of Huntsville
03.2007 - 11.2008
Vice President
Bird Dog Club, Inc
01.2007 - 01.2010
Assistant Finance Manager/Event Coordinator/Marketing Coordinator
Suzuki Of Huntsville
01.2006 - 03.2007
Showroom Control/Customer Service Representative
Suzuki of Huntsville
03.2004 - 01.2006
Some College (No Degree) - Communications
Mississippi University For Women
Certificate of Completion - Automotive Finance
Resource Automotive
High School Diploma -
Madison Acadamy
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