Courtney Lofton
Heath Care
Frisco,TX
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Passionate about the well-being and service provided to others, with an ability to take direction and communicate within an instructional setting.
Overview
3
3
years of professional experience
Work History
Care Coordinator/Case Manager Coordinator
Eating Recovery Center
08.2023 - Current
- Assisted patients and families with onboarding process, including signing forms, explaining facility/treatment, and answering any questions
- Collected TPA assessments from patients to be interpreted by primary therapist.
- Used company software and databases to maintain records of services performed and patient conditions.
- Worked alongside physicians, clinical directors, therapists, and nutritionists.
- Send treatment plans to outside providers to optimize care
Care Coordinator
GoForward
02.2021 - 02.2023
- Address member concerns and help find solutions accurately for problems and communicate effectively.
- Followed policies and procedures, leading continuous improvement of service and care.
- Managed over 15 patient concerns within each work hour.
- Forwarded important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX 08.2016 - 2022.05
Teaching Certification Program
Teachers of Tomorrow
Skills
Flexibility
Multitasking
Interdepartmental collaboration
Goal Setting
Organizational standards
Timeline
Care Coordinator/Case Manager Coordinator
Eating Recovery Center
08.2023 - Current
Care Coordinator
GoForward
02.2021 - 02.2023
Bachelor of Science - Psychology
Texas State University
08.2016 - 2022.05
Teaching Certification Program
Teachers of Tomorrow
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