RHONDA HARDRICK
CANON CITY,COLORADO
Summary
To seek a full-time position as Senior Business Assistant with experience in professional challenges utilizing interpersonal skills, time management, problem-solving, multi-tasking, and organization. Policy/Task driven in high paced environment, working directly with management, co-workers, employees, and stockholders. Demonstrates honesty, integrity, and professionalism at all times. With over 30 yrs. of customer service, staff development, training, employee relations, case planning, and clerical experience. Skilled in anticipating professional needs and proactively identifying and resolving problems. Strengths in Communication, Team Building, Professionalism, and Leadership in a fast paced, high stressed environment. Experienced with multiple computer applications and databases.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Case Manager, Training/Volunteer Coordinator
Colorado Department of Corrections
06.2004 - Current
- Provide accurate and timely information utilizing 8 different computer programs.
- Generating, maintaining, filing, and processing legal documents according to state, local and federal guidelines (85 file caseload with a turnover rate 3 times in a 12 month period).
- Liaison, scheduler between work supervisors, program administrators, management team, and court services.
- Experience in conflict resolutions, problem solving, training , and mentoring.
- Working knowledge and understanding of policies and procedures.
- Interpersonal/Customer Service Skills.
- Strong written and oral communication skills.
- Develop/implement curriculum within the state.
- Review/code expense reports and submit for processing.
- Maintaining training records for staff.
- Adaptable to working independently or as team player.
- Scheduling of meetings within departments and outside agencies.
- Develop and implement curriculum to staff and offenders.
Receptionist/Shipping Supervisor
Holcim, Inc.
07.1997 - 04.2004
_Provided supervision to 11 employees in the shipping and unloading department
_Schedule and maintain rail shipments
_
Office Manager/Supervisor/Executive Board Secretary
Addiction Recovery Programs, Inc, ARP, Inc, CTCF
06.1993 - 06.1996
Education
Associate of Business Management - Business Management
Pueblo Community College
Pueblo, CO06.2005
Certificate - Radiology Technologist
Denver Presbyterian School of Radiology
Denver, CO09.1988
Skills
- Microsoft: Excel, Word, PowerPoint, Outlook
- Adobe, Google, WebEx
- Professionalism/Confidentiality Driven
- Time Management
- Organization
- Strategic Planning/Multitask
- Detail Orientated
- Problem solving
- Verbal/Written communication
- Team Player/Self Starter
- Anticipates needs
- Flexibility
Accomplishments
- Basic/Advanced/Specialized Instructor/Curriculum Developer
Training/Basic Instruction,Basic Supervision, Communications, Conflict Resolution,Cultural Awareness, Team Building, Workplace Discrimination, Customer Service, Ethics and Professionalism, Cyber Security, Domestic Violence,Drug Deterrence, Drug Identification, Drug Screening
Emotional Survival, Ethics, Google Cloud, HIPAA, Health Information Portability and Accountability Act, Intro to Instructing, Leadership
Leadership and Influence/Decision Making and Problem Solving
Legal Issues, Managing Incivility in the Workplace, Master Programming Schedule, Payroll Risk Management, Performance Management Plan for Supervisors, Positive Attitudes, Positive Professional Communication
Presenters Course for Instructing,Preventing Sexual Harassment
Professionalism, Social Media, Suicide Awareness, Supervisory Certificate,
Unlawful Discrimination/Sexual Harassment, Verbal Judo
Workplace Discrimination, Workplace Violence
Certification
Specialized Training as follows:
7 Habits of Highly Effective People
ACA Auditor
ADA, Americans with Disabilities
ASHI Instructor/American Heart
Case Management CTAP Auditor
Conflict Resolution Instructor.
Correctional Fatigue to Fulfillment
Motivational Interviewing
Positive Professional Communication
PREA 1st Responder, Prison Rate Elimination ACT
Public Speaking
Timeline
Case Manager, Training/Volunteer Coordinator
Colorado Department of Corrections
06.2004 - Current
Receptionist/Shipping Supervisor
Holcim, Inc.
07.1997 - 04.2004
Office Manager/Supervisor/Executive Board Secretary
Addiction Recovery Programs, Inc, ARP, Inc, CTCF
06.1993 - 06.1996
Associate of Business Management - Business Management
Pueblo Community College
Certificate - Radiology Technologist
Denver Presbyterian School of Radiology
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