KATHRYN Stevens
Greenfield,IN
Summary
Customer-focused individual, known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
New Palestine, Indiana
11.2024 - Current
- Managed customer inquiries and resolved issues through effective communication strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customers' questions and addressed complaints in person or by phone to rectify issues.
- Processed customer account changes.
- Educated customers on coverage options and policy details effectively.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Allstate Corp
Greenfield , IN
09.2023 - 09.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support.
- Strengthened customer retention by offering discount options.
Team Member
Tractor Supply Company
Rushville, IN
05.2022 - 09.2023
- Developed positive customer relationships through friendly greetings and excellent service.
- Addressed customer needs, responding to specific requests.
- I worked hard to learn the required tasks quickly to maximize performance.
- Rotated through a series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Built and maintained working relationships with peers and upper management.
- Kept shelves stocked and neatly organized for customers.
Barista
Mocha Moose Coffee and Antiques
Rushville, IN
09.2018 - 08.2021
- I greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, teas, sandwiches, and other pastries.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized recipes for specialty coffee beverages, and seasonal offerings.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
Education
High School Diploma -
Indiana Connections Achademy
Indianapolis, INIndiana Property And Casualty License -
Pathfinder Insurance Training
05.2001 -
Skills
- Customer Service
- Clear Communication
- Time management
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Attention to Detail
- Inbound and Outbound Calling
- De-Escalation Techniques
- Professional Phone Demeanor
- Microsoft: Excel, Word, PowerPoint, Outlook
Timeline
Customer Service Representative
State Farm
11.2024 - Current
Customer Service Representative
Allstate Corp
09.2023 - 09.2024
Team Member
Tractor Supply Company
05.2022 - 09.2023
Barista
Mocha Moose Coffee and Antiques
09.2018 - 08.2021
Indiana Property And Casualty License -
Pathfinder Insurance Training
05.2001 -
High School Diploma -
Indiana Connections Achademy