Courtney Loftus
Anderson,United States
Summary
Customer Service Representative/Data Entry professional with over 6 years of experience, excels in leveraging social media marketing and data entry skills to enhance customer satisfaction and loyalty. Proven track record in implementing effective sales strategies and fostering strong communication to drive revenue growth. Adept at advocating for individuals with special needs, demonstrating a commitment to community engagement and inclusive employment practices.
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Travel Agent
Journey With Courtney
Anderson, SC
10.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Customer Service Representative
Carolina Florist Supply
Anderson, United States
06.2021 - 08.2023
- Developed and implemented social media marketing strategies to increase brand awareness
- Managed data entry tasks efficiently and accurately
- Worked on computer systems for various office tasks
- Managed customer inquiries and provided assistance
- Leverage customer service skills to provide personalized recommendations for floral arrangements based on customers' preferences and occasion, enhancing customer satisfaction and loyalty
Sales Associate/Key Holder
Shalom House Ministries
Belton, United States
03.2020 - 06.2021
- Managed daily operations at Shalom House Ministries
- Oversaw staff scheduling and training
- Implemented new strategies to improve efficiency and productivity
- Successfully increased client satisfaction and retention rates
- Develop and implement creative sales strategies to increase revenue from key customers and drive overall sales growth for Shalom House Ministries
- Utilize strong communication skills to build relationships with prospective clients and partners, expanding the reach and impact of Shalom House Ministries in the community
Advocate
Anderson County Special Needs and Disability Board
Anderson, United States
02.2017 - 03.2020
- Advocated for individuals with special needs and disabilities at Anderson County Special Needs and Disability Board
- Collaborate with community organizations to organize events and workshops that promote awareness and support for individuals with special needs and disabilities in Anderson County
- Identify and establish partnerships with local businesses and employers to create job opportunities and workplace accommodations for individuals with special needs and disabilities, fostering a more inclusive and supportive employment environment in Anderson County
- Engage in continuous education and training to stay updated on the latest laws, regulations, and best practices related to special needs and disabilities advocacy, ensuring the highest level of expertise and effectiveness in serving the community at Anderson County Special Needs and Disability Board
Education
High School Diploma -
Dorman High School
Roebuck05.2014
Skills
- Social Media Marketing
- Data Entry
- Computer Systems
- Customer Inquiries
- Sales Strategies
- Communication Skills
- Itinerary planning
- High volume environments
- Relationship management
- Social media
- Administrative tasks
- Client relations
- Interpersonal communications
- Service promotion
- Company guidelines and procedures
- Logistics support
- Regulations and compliance
- Customer service
- Microsoft office
- Data entry
- Relationship building
- Customer referrals
- Data confidentiality
Timeline
Travel Agent
Journey With Courtney
10.2023 - Current
Customer Service Representative
Carolina Florist Supply
06.2021 - 08.2023
Sales Associate/Key Holder
Shalom House Ministries
03.2020 - 06.2021
Advocate
Anderson County Special Needs and Disability Board
02.2017 - 03.2020
High School Diploma -
Dorman High School