Courtney L. White
Newark,New Jersey
Summary
Highly motivated, trained in conflict resolution, communication, and attention to detail. Seeking a position with University Hospital for admin or clerical duties. Diplomatic individual with strong leadership and decision-making skills. A deep desire to make a positive impact in the community and help others in need.
Overview
17
17
years of professional experience
Work History
Teller
Wells Fargo
North Plainfield, NJ
10.2022 - 01.2024
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Customer Service Escalations Representative
Premiere Response
North Bergen, NJ
08.2018 - 07.2021
- Provide information about process and procedure
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Maintain a knowledge of evaluation process of educational credentials
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Navigating and multitasking between different Software (Citrix Receiver, Acies Net, Freshdesk Systems, CRM Software, ACD System, Salesforce, Five9 Software, etc..) while actively listening and interacting with the customer or client
- Coaching and advising other representatives when needed
- Reviewing applicant files and escalating all urgent matters directly to the appropriate departments
- Provide information for training tools based off observation
Communications Operator
University Hospital
Newark, NJ
06.2009 - 11.2017
- Answering a high volume of calls, high volume of talking, telephones ringing, sounding and ringing alarms
- Somewhat heavy overhead paging
- Connect calls by providing customer service to patients, non-patients, physicians, University employee and Public Safety
- Being alert and aware of all emergency and stat procedures in the hospital and surrounding areas
- Moving in a fast and urgent manner
- Taking record of all emergencies follow through with proper protocol in a timely manner
Dispatcher/Supervisor
Prime Flight Aviation Service Inc.
Newark, NJ
03.2008 - 11.2008
- Monitor arriving aircrafts and swaps
- Dispatch domestic teams, document/log operational data
- Log all delays driving data-note on gate sheet
- Supporting the audit team, operation team, lend training support on safety and compliance
- Brief management, supervisors, and cleaners daily so that they are aware of conditions of the day
Roadside Service Dispatcher
B &T Roadside Service
Newark, NJ
10.2006 - 11.2007
- Duties include filing, scheduling, receiving, and dispatching service calls
- Monitor the process of calls
- Remain constantly aware of location and status of the vehicles
- Cancel or amend all calls of the vehicles that cannot operate or be found
- Communicate with the driver information timely and accurately using cellular phones
- Communicate with customer to check if location and maintenance information is correct
- Comply with regulatory requirements
- Prepare and coordinate required documentation
Lead Supervisor
Prime Flight Aviation Service
Newark International Airport, NJ
08.2006 - 09.2007
- Responsible for making sure that the aircraft leaves the airport in a clean and secured matter
- Make sure the customers are happy and pleased as well as the flight crew
- Being able to move on and off the aircraft in a timely matter
- Keep records of how many aircraft being completed daily and all its problems
- Keeping an eye on cleaners and making sure they do their jobs properly
- Collect all old pillows and blankets and provision the aircrafts with all its new supplies
- Prepare and correct all paperwork before handing in
- Communicate with dispatchers and managers using hand radios
- Check the aircraft
Education
Certificate/ License -
Institute for Therapeutic Massage
04.2017
Essex County College
12.2009
High School Diploma -
Weequahic High School
06.2005
Skills
- Customer service
- Prioritization
- Multitasking
- Positive demeanor
- Professional demeanor
- Written communication
- Verbal communication
- PC operation
- Internet navigation
- Database searching
- Problem-solving
- Coaching
- Advising
- Active listening
Timeline
Teller
Wells Fargo
10.2022 - 01.2024
Customer Service Escalations Representative
Premiere Response
08.2018 - 07.2021
Communications Operator
University Hospital
06.2009 - 11.2017
Dispatcher/Supervisor
Prime Flight Aviation Service Inc.
03.2008 - 11.2008
Roadside Service Dispatcher
B &T Roadside Service
10.2006 - 11.2007
Lead Supervisor
Prime Flight Aviation Service
08.2006 - 09.2007
Essex County College
High School Diploma -
Weequahic High School
Certificate/ License -
Institute for Therapeutic Massage