Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Courtney MacPherson

Exton,PA

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management, emotional and social support.

Overview

11
11
years of professional experience

Work History

Level II Paraprofessional - Emotional Support

Downingtown Area School District
10.2021 - Current
  • Reported on student progress, behavioral, emotional, and social skills
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with instructors to develop engaging lesson plans.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

Head Field Hockey Coach

Downingtown West High School
03.2022 - Current
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Developed relationships with players to provide ongoing support and encouragement.

Executive Assistant

Fidato Partners, LLC
03.2021 - 10.2021
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated and maintained confidential databases and records.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.

Administrative Assistant

Angel Companions
11.2018 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer and employee data.
  • Assisted coworkers and staff members with special tasks on daily basis.

Server and Bartender

Anthony's Coal Fire Pizza
03.2016 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Assistant Field Hockey Coach

West Chester Henderson High School
08.2012 - 11.2017
  • Developed relationships with players to provide ongoing support and encouragement.
  • Offered constructive feedback to players to help reach goals.
  • Assistance in developing and delivering effective and engaging coaching sessions to improve performance.
  • Utilized various coaching models and techniques to maximize player success.

Education

Masters in Education - Education

Eastern University
Wayne, PA
05.2025

Bachelor of Science - Public Health

West Chester University of Pennsylvania
West Chester, PA
05.2018

Skills

  • Student Assistance
  • Supervising Student Activities
  • Coordinating with Teachers and Specialists
  • Lesson Planning
  • Organization and Prioritization
  • Behavior Management
  • Training Strategies
  • Administrative Policies
  • Schedule Management

Timeline

Head Field Hockey Coach

Downingtown West High School
03.2022 - Current

Level II Paraprofessional - Emotional Support

Downingtown Area School District
10.2021 - Current

Executive Assistant

Fidato Partners, LLC
03.2021 - 10.2021

Administrative Assistant

Angel Companions
11.2018 - 03.2021

Server and Bartender

Anthony's Coal Fire Pizza
03.2016 - Current

Assistant Field Hockey Coach

West Chester Henderson High School
08.2012 - 11.2017

Masters in Education - Education

Eastern University

Bachelor of Science - Public Health

West Chester University of Pennsylvania
Courtney MacPherson