Courtney Marsh
Campton
Summary
Experienced banking professional with a strong background in customer service, account management, and daily branch operations. Proven ability to build trusted client relationships, handle transactions accurately, and support team performance in a fast-paced environment. Recognized for attention to detail, dependability, and a commitment to delivering exceptional financial service.
Overview
8
8
years of professional experience
Work History
Personal Banker
Northway Bank/Camden National Bank
04.2023 - Current
- Enhanced customer satisfaction by creating Outstanding Northway Experience, solving problems, and recommending tailored products or services to foster long-lasting relationships.
- Supported customers with account inquiries and tailored product recommendations to meet individual needs.
- Processed loan applications and managed client documentation efficiently.
- Instructed clients on banking products and services, improving their financial literacy and understanding.
Waitress
Exit 28 Pizza
08.2020 - 04.2023
- Responsible for greeting new or returning customers and developing relationships resulting in customer loyalty. Memorize over 30 menu items to give customized recommendations to guests, and successfully resolve conflicts resulting in customer satisfaction.
- Delivered friendly and attentive service, contributing to overall customer satisfaction.
- Took and processed orders accurately using the point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal delivery, enhancing dining experience.
CNA/Mental Health Worker
Glencliff Home
08.2022 - 02.2023
- Maintained and enforced strict cleanliness and social distancing policies regarding the COVID-19 outbreak to promote employee and patient safety, aided 20+ patients per shift with routine tasks, monitored patients, recorded vitals, and respected patients' privacy and dignity while upholding all facility policies and HIPAA regulations.
- Monitored vital signs and promptly reported changes to nursing staff to ensure timely care and intervention.
- Supported residents with daily living activities and personal care routines to enhance their comfort and well-being.
- Ensured cleanliness and organization of resident rooms and common areas to promote a safe and welcoming environment.
Server
Clark's Bears
05.2018 - 07.2020
- Delivered personalized customer service to enhance guest satisfaction.
- Greeted customers and developed relationships to enhance loyalty, provided customized recommendations based on seasonal menu items, resolved conflicts to maintain satisfaction, and upheld cleanliness standards.
- Managed food and beverage orders with accuracy and efficiency, ensuring timely service.
- Collaborated with kitchen staff to maintain timely food preparation.
Education
Plymouth State University
Plymouth, NH01-2023
Lakes Region Community College
Laconia, NH01-2021
Skills
- Loan processing
- Account maintenance
- Customer relationship management
- Critical Thinking
- Time Management
- Adaptability
- Leadership
- Communication
Timeline
Personal Banker
Northway Bank/Camden National Bank
04.2023 - Current
CNA/Mental Health Worker
Glencliff Home
08.2022 - 02.2023
Waitress
Exit 28 Pizza
08.2020 - 04.2023
Server
Clark's Bears
05.2018 - 07.2020
Plymouth State University
Lakes Region Community College