Courtney Marshall
Madison,IN
Summary
Experienced Special Attendant Supervisor skilled in training and mentoring staff while enhancing payroll processing and employee scheduling. Drives team performance and ensures compliance with organizational policies. Demonstrates strong adaptability and interpersonal skills, thriving in independent roles and quickly mastering new challenges.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Special Attendant Supervisor
Madison State Hospital
Madison, Indiana
09.2023 - Current
- Recorded employee hours accurately using timekeeping software.
- Processed payroll data for timely employee compensation.
- Assisted in resolving timecard discrepancies with staff.
- Maintained organized attendance and leave records to facilitate efficient tracking and reporting.
- Collaborated with HR to manage employee scheduling needs.
- Trained new staff on timekeeping procedures and systems.
- Verified accuracy of timesheets before submitting them for processing.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
- Generated reports on employee absences, tardiness, and overtime to support management decisions.
- Managed appointment bookings and calendar updates for team members.
- Communicated changes to schedules promptly to minimize disruptions.
- Utilized scheduling software to track and manage project timelines efficiently.
- Assisted in resolving scheduling conflicts through effective negotiation skills.
- Maintained accurate records of all scheduled activities and appointments.
- Confirmed appointments to ensure all parties were informed and prepared.
- Communicated schedule changes effectively throughout the organization.
- Developed and maintained scheduling procedures that ensured timely project completion and resource allocation.
- Ensured compliance with established policies and procedures related to scheduling activities.
Special Attendant
Madison State Hospital
Madison, Indiana
03.2012 - Current
- Assisted patients with daily living activities and personal care needs.
- Maintained a safe environment for clients by monitoring their safety, health and wellbeing.
- Monitored patient behavior and communicated significant changes to nursing staff for timely intervention.
- Collaborated with healthcare team to develop individualized care plans.
- Facilitated recreational activities that promoted patient engagement and improved overall well-being.
- Provided emotional support and companionship, fostering a supportive environment for patients during their stay.
- Documented patient observations accurately in electronic health records systems.
- Maintained cleanliness and organization in patient areas and common spaces.
- Ensured compliance with safety protocols and infection control procedures.
- Ensured HIPAA compliance through proper handling of confidential information.
- Maintained accurate records of patient information according to HIPAA regulations.
Education
High School Diploma -
Madison Consolidated High School
Madison05-2006
Skills
- Patient care techniques
- Qualified Medication Assistant
- HIPAA compliance
- Infection control
- Alzheimer's care
- Therapeutic techniques
- Schedule management
- Employee scheduling
- Transportation assistance
- Housekeeping duties
- Training and mentoring
- Organizational skills
- Spreadsheet management
- Effective communication
- Communication skills
- Attention to detail
- Problem solving
- Professionalism
- Bridge Building/Self Defense Instructor
- Microsoft Office
- Certified in CPR/AED (Instructor)
Certification
CPR Instructor
Timeline
Special Attendant Supervisor
Madison State Hospital
09.2023 - Current
Special Attendant
Madison State Hospital
03.2012 - Current
High School Diploma -
Madison Consolidated High School