Summary
Overview
Work History
Education
Skills
Certification
Organizations
Timeline
Generic

Courtney Martin

Bridgeport,WV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Junior Program Analyst

Xcelerate Solutions
08.2023 - Current
  • Researched and analyzed criminal records against federal and state law.
  • Provided liaison duties between FBI and other law enforcement agencies to collect data points
  • Verified/validated documents received and current documents within the NICS and/or other CJIS Division databases.
  • Assisted the program with composing and maintaining adequate documentation of all work as required under the current Standard operating procedures within the Section.
  • Validated results and performed quality assurance to assess accuracy of data.

Manager

Meagher's Irish Pub
02.2022 - 08.2023
  • Analyzing and completing opening, closing and shift change procedures to maintain operational standards each day
  • Reviewing and assigning tasks to associates to fit skill levels and maximize team performance
  • Analyzing and examining employee's strengths to determine additional duties to train them on
  • Mediating interpersonal conflicts of team members to ensure quality service is provided
  • Reconciling and accounting for cash drawers
  • Communicating verbally with customers to help resolve complaints or issues
  • Communicating with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Answering telephone calls to provide dining information and take reservations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Server

Meagher's Irish Pub
05.2019 - 08.2023
  • Maintained employment with Meagher's while home from Cleveland on school breaks and summer vacation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

The Chocolate Martini Bar
02.2021 - 12.2021
  • Greeted customers, answered questions, and recommended specials to increase profits
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Arts in History -

Fairmont State University
Fairmont, WV
05.2020

Skills

  • Document Analysis Expertise
  • Proficient in Microsoft Word, PowerPoint, and Teams
  • Technical Writing
  • Critical Thinking
  • Time Management
  • Data Analysis
  • Team Leadership
  • Client Relationship Management

Certification

International Teaching English as a Foreign Language (TEFL) Academy Online, Licensed TEFL Teacher, 09/2022

Organizations

  • Delta Zeta Sorority, President, 05/2019, 12/2019
  • Delta Zeta Sorority, Vice-President of New Member Education, 01/2019, 05/2019
  • Delta Zeta Sorority, Secretary, 11/2018, 01/2019

Timeline

Junior Program Analyst

Xcelerate Solutions
08.2023 - Current

Manager

Meagher's Irish Pub
02.2022 - 08.2023

Server

The Chocolate Martini Bar
02.2021 - 12.2021

Server

Meagher's Irish Pub
05.2019 - 08.2023

Bachelor of Arts in History -

Fairmont State University

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Courtney Martin