Makayla Jones
Fairmont,WV
Overview
2
2
years of professional experience
Work History
Junior Program Analyst
Xcelerate Solutions
08.2023 - Current
- Compose research comments
- Verify/validate documents received and current documents within customer databases
- Conduct research and analyze information for validity
- Contact agencies as needed and document any contact-related issues to include agency, method of contact, and description of issue
- Provide updated and new contact information
- Process incoming appeal requests, assisting with responses
- Complete necessary document clean-up of existing records to update and/or purge documentation as needed
- Maintain proper control of information
- Support analyst functions including data collection, interviewing, data review, and creation of performance measurements to support project objectives
- Conduct activities in support of project team's objectives. Work closely with Senior Analysts or Team Leads
Wraparound Facilitator
Braley And Thompson
01.2023 - 08.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Managed up to 15 cases at a time
Behavior Support Specialist
Genesis Youth Crisis Center
04.2022 - 01.2023
- Supervised up to 15 residents, record documentation, behavior management and quality assurance in a team-oriented atmosphere
- Discuss behavior, point cards, program progress and treatment plans, as directed by the Treatment Team, with residents on daily basis.
- Worked well in a team setting, providing support and guidance to residents and team members.
- Managed time efficiently in order to complete all tasks and maintain structure for residents.
- Worked effectively in fast-paced environments, responded appropriately to crisis situations, and maintained safety.
Analyst Intern
Open Source Intelligence Exchange, Fairmont State University
08.2022 - 11.2022
- Perform research and analysis of open source intelligence for government and non-profit organizations as an Intelligence Analyst in the applied research portion of the National Security and Intelligence major, create Intelligence products for dissemination to customers
- Served as a Team Lead and was responsible for communicating with other analysts and managing product timelines.
Student Ambassador
Fairmont State University
07.2021 - 12.2021
- Lead campus events and tours with often 20+ prospective students and families.
- Collaborated with other departments to promote student engagement.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Completed daily office work; phone calls, office projects, and maintaining incoming student files.
- Answered questions from visitors and potential students about university life.
- Participated in on- and off-campus recruitment events to support university objectives.
- Distributed mail, filed documents, and answered telephone calls.
- Produced and distributed brochures, newsletters and press kits.
Education
BS - Criminal Justice
Fairmont State University
Fairmont, WV11.2022
Bachelor of Arts - National Security and Intelligence
Fairmont State University
Fairmont, WV11.2022
Fairmont State University
Fairmont, WVSkills
- Team Collaboration
- Telephone Etiquette
- Crisis Planning
- Critical Thinking
- Social Media Sites
- Communication Skills
- Multitasking and Organization
- Customer Service Skills
- De-Escalation Techniques
Timeline
Junior Program Analyst
Xcelerate Solutions
08.2023 - Current
Wraparound Facilitator
Braley And Thompson
01.2023 - 08.2023
Analyst Intern
Open Source Intelligence Exchange, Fairmont State University
08.2022 - 11.2022
Behavior Support Specialist
Genesis Youth Crisis Center
04.2022 - 01.2023
Student Ambassador
Fairmont State University
07.2021 - 12.2021
BS - Criminal Justice
Fairmont State University
Bachelor of Arts - National Security and Intelligence
Fairmont State University
Fairmont State University
Similar Profiles
Primo LappayPrimo Lappay
Quality Assurance Officer at Xcelerate SolutionsQuality Assurance Officer at Xcelerate Solutions
Madeline SalterMadeline Salter
Application Reviewer/Quality Analyst-Senior/Field Investigator-Senior at Xcelerate SolutionsApplication Reviewer/Quality Analyst-Senior/Field Investigator-Senior at Xcelerate Solutions
Hunter IronsHunter Irons
Background Investigator II at Xcelerate SolutionsBackground Investigator II at Xcelerate Solutions
Courtney MartinCourtney Martin
Junior Program Analyst at Xcelerate SolutionsJunior Program Analyst at Xcelerate Solutions
ROBERT BOMBARDROBERT BOMBARD
SENIOR CHEMIST at MYLAN PHARMACEUTICALS INC.SENIOR CHEMIST at MYLAN PHARMACEUTICALS INC.