Courtney Martin

• Communicate effectively with other healthcare professionals regarding test results and patient care plans.
• Manage patient records accurately and efficiently according to HIPAA standards.
• Process and report lab results to physicians promptly and accurately.

>Communicated effectively with other healthcare professionals regarding test results and patient care plans.
>Prepared and managed medical charts for daily patient visits, ensuring all documentation was complete and up-to-date, which contributed to a 25% increase in clinician productivity.

>Coordinated communication between medical staff and patients by handling an average of 80 inquiries per day, resulting in a 5% increase in patient satisfaction scores.>

• Responded to telephone inquiries and complaints following standard operating procedures.
• Developed strong customer relationships and loyalty through effective communication.
• Handled customer complaints and inquiries in a courteous and efficient manner.