Courtney Mastmann
Athens,NY
Summary
Accomplished Paraprofessional with a proven track record at Coxsackie-Athens High School, enhancing student safety and supporting educational goals. Expert in behavior management and instructional support, I've significantly contributed to creating positive learning environments. Skilled in effective communication and computer technology, I excel in fostering academic and personal growth in diverse student populations.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Coxsackie-Athens High School
09.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Childcare Provider
Self Employed Services
02.2021 - 09.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Customer Service Representative/Telemarketer
Mid-Hudson Cablevision
01.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Advisor
TCC Verizon Wireless
01.2017 - 01.2018
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Education
High School Diploma -
Coxsackie-Athens High School
Coxsackie, NY06.2012
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Computer Skills
- Instructional support
- Teacher Support and Collaboration
- Student Health and Safety
- Reading and Writing Support
Timeline
Paraprofessional
Coxsackie-Athens High School
09.2023 - Current
Childcare Provider
Self Employed Services
02.2021 - 09.2023
Customer Service Representative/Telemarketer
Mid-Hudson Cablevision
01.2018 - 02.2021
Technical Advisor
TCC Verizon Wireless
01.2017 - 01.2018
High School Diploma -
Coxsackie-Athens High School
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