Courtney Mathena
Summary
I have worked in Sales and Customer Service for over 15 years now. I enjoy making people happy and helping them leave satisfied. I am an extremely fast and efficient worker. I take pride in my work no matter the task at hand. I get the job done right the first time. I also have great time management. One thing about me is bring a lot to the table and I can promise, you won't regret having me as a member of the team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Line Cook
Tru Religion Pancake & Steakhouse
08.2021 - 04.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Plated and presented all dishes to match established restaurant standards.
Medical Records
Active Home Health & Hospice
08.2020 - 08.2021
- Scanned and uploaded medical records into electronic medical records system.
- Maintained and obtained medical records.
- Did all of the Bereavement for Hospice patients.
- Scheduled all appointments for Hospice patients receiving care including, Physical Therapy, Occupational, Chaplain, all Aides, CNA's, and Nursing appointments with patients.
- All office organization.
- Faxed and received orders.
- Managed electronic medical records for over 150 patients.
- Identified new methods to optimize medical records management.
- Reviewed and sent medical records to other physicians upon request.
Bartender
Strap Tank Brewery
06.2016 - 03.2020
- Applies logic to solve problems
- Promoted from Full-Time Server 2016 to Full-Time Bartender 2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Up sold daily specials and beverage promotions to exceed daily sales goals
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Generated higher ticket averages by training company employees on suggestive up-selling techniques
Lunch Monitor
Nebo School District
12.2014 - 08.2015
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Maintained composure and work quality while under stress
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, and storage areas
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Used down times to prepare ingredients and restock supplies for expected busy periods
- Supported waitstaff and other team members in completing tasks
Myler Disability
Case Manager
01.2012 - 10.2012
- Developed team communications and information for team meetings.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Maintained high call volume.
- Set appointments for clients.
- Managed case loads of 40+ clients.
Floor Supervisor
Vans
04.2010 - 09.2012
- Successfully managed sales floor and staff consisting of up to 15 employees.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Quickly and effectively solve customer challenges.
- Follow detailed instructions.
- Promoted from entry position to supervisory level.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.
- Managed inventory.
- Managed monthly store reset on merchandise.
Education
High School Diploma -
LANDMARK HIGH SCHOOL
Spanish Fork4 2009
Skills
- Organized
- Multitasker
- Punctual
- Great Customer Service skills
- Outgoing
- Personable
- Team Player
- Works well in stressful environment
- Leader
- Fast learner
- Productive
- Respectful
- Time Management
Accomplishments
Working as a Line Cook at TruReligion, we won Best of State for fine dining and our steaks, 2 years in a row.
Certification
Food Handlers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Cook
Tru Religion Pancake & Steakhouse
08.2021 - 04.2024
Medical Records
Active Home Health & Hospice
08.2020 - 08.2021
Bartender
Strap Tank Brewery
06.2016 - 03.2020
Lunch Monitor
Nebo School District
12.2014 - 08.2015
Myler Disability
Case Manager
01.2012 - 10.2012
Floor Supervisor
Vans
04.2010 - 09.2012
High School Diploma -
LANDMARK HIGH SCHOOL
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