Summary
Work History
Education
Skills
Interests
Timeline
Generic

Courtney Maurer

Norwood Young America,MN

Summary

I currently work at two places, one being the True Value Home Solutions hardware store, which gave me great customer service experience, and taught me many different responsibilities, I also work at the Carver Canine dog boarding company, so I have learned how to keep things clean, how to multitask, and how to communicate with customers.

Work History

Dog Boarder

Carver Canines
11.2024 - Current
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
  • Developed strong relationships with clients, fostering trust and confidence in our services.
  • Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.
  • Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at the facility.
  • Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
  • Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
  • Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
  • Increased repeat business through consistent delivery of excellent service and client communication.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.

Hardware Store Clerk

True Value Hardware Store
09.2024 - Current
  • Boosted store efficiency by operating cash registers, and handling transactions.
  • Facilitated successful special orders for customers seeking specific products not readily available in-store while ensuring timely delivery updates were provided as needed.
  • Aided with seasonal displays changes contributing to increased sales during promotional events.
  • Stocked shelves and put away orders.
  • Collaborated with fellow employees to ensure efficient operations during peak hours or high-traffic periods.
  • Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
  • Resolved customer complaints professionally while maintaining a positive attitude in all interactions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a safe and clean store environment by adhering to company policies, performing routine cleaning tasks, and addressing potential hazards promptly.

Education

No Degree -

MNVA Online Schools
Houston, MN
05-2027

Skills

  • Animal welfare
  • Cleanliness and hygiene
  • Client relationship building
  • Patience and calmness
  • Marketing and promotion
  • Behavior observation
  • Care monitoring
  • Sanitation protocols
  • Group management
  • Safety control
  • Teamwork and collaboration
  • Customer service
  • Honest and dependable
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Customer communication
  • Task prioritization
  • Self motivation
  • Work prioritization
  • Goal setting
  • Professionalism

Interests

  • I participate in a variety of outdoor recreational activities
  • Learning new cooking techniques and expanding my culinary skills
  • Food Photography
  • I like working with my hands and fixing things
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Mindfulness Practices
  • Reading
  • I enjoy cooking for friends and family gatherings
  • Participating in local clean-up initiatives
  • Baking
  • I enjoy helping others and giving back to the community
  • Creative Writing

Timeline

Dog Boarder

Carver Canines
11.2024 - Current

Hardware Store Clerk

True Value Hardware Store
09.2024 - Current

No Degree -

MNVA Online Schools
Courtney Maurer